321 The Agency

Community Management Specialist

321 The Agency

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $40,000 - $60,000 per year

Job Level

Junior

About the role

  • Monitor social media channels daily across multiple client accounts (Facebook, Instagram, LinkedIn, TikTok, YouTube, X) for comments, mentions, messages, and engagement opportunities
  • Respond promptly and authentically to audience comments, questions, and direct messages on behalf of clients, maintaining brand voice and tone
  • Engage proactively with followers by liking, commenting on, and sharing relevant user-generated content that aligns with brand values
  • Foster positive community sentiment by building genuine connections with audience members and creating a welcoming brand presence
  • Manage community interactions according to client-specific guidelines, escalation protocols, and brand voice documents
  • Track response times and maintain high standards for timely, helpful, and on-brand community engagement
  • Communicate with followers in a manner that builds brand loyalty, encourages repeat engagement, and creates positive brand associations

Requirements

  • 1-3 years of experience in social media management, community management, customer service, or digital marketing (internships and relevant academic experience welcome)
  • Strong understanding of major social media platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube, and X (Twitter)
  • Exceptional written communication skills with ability to adapt tone and voice to match different brand personalities
  • Genuine empathy and customer service orientation with ability to handle inquiries, complaints, and feedback professionally
  • Strong attention to detail and proofreading skills to ensure error-free, on-brand communications
  • Organizational skills with ability to manage multiple client accounts, conversations, and tasks simultaneously
  • Familiarity with social media management tools (Hootsuite, Sprout Social, Later, Buffer) or willingness to learn quickly
  • Basic understanding of social media analytics and metrics (engagement rate, reach, impressions, sentiment)
  • Comfort working in a fast-paced environment with shifting priorities and high-volume engagement
  • Self-motivated and proactive with ability to take initiative and work independently
  • Positive attitude and collaborative mindset with eagerness to learn and grow
  • Proficiency with Google Suite (Docs, Sheets, Slides) or Microsoft Office
Benefits
  • Health, dental, and vision insurance
  • 401K after one year of employment
  • 2 Weeks (80 Hrs) Paid Time Off [Additional 40Hrs at 3 Years]
  • 3 Sick/Mental Health Days
  • 8 Hours Volunteer Time
  • Additional PTO at holiday and management discretion
  • Paid parental leave
  • Professional development opportunities
  • Leadership training opportunities and career advancement pathways
  • A collaborative, creative, and ambitious team environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social media managementcommunity managementcustomer servicedigital marketingsocial media analyticsengagement ratereachimpressionssentiment
Soft Skills
written communicationempathycustomer service orientationattention to detailorganizational skillsself-motivatedproactivepositive attitudecollaborative mindset