Customer Service Representative

2Modern

Primary contact for 2Modern customers managing the post-purchase experience. Handling inquiries about order status, delivery coordination, and returns in a luxury service manner.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You will be the primary point of contact for 2Modern customers across the full post-purchase experience: order status, delivery coordination, returns, damages, vendor follow-up, and everything in between.
Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard.
You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents.
Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered.
Order research, shipment tracking, and delivery follow-up with carriers and vendors, with the kind of proactive communication that anticipates customer questions before they are asked.
Damage claims, return authorizations, and order cancellations handled accurately, efficiently, and with discretion when situations call for flexibility within policy.
Clear documentation and ticket management in Zendesk so every customer feels personally remembered rather than processed.

Requirements

What you’ll need

Experience in luxury retail, hospitality, or concierge environments where service standards are elevated and customers expect a personal, considered approach. This is a primary criterion, not a nice-to-have.
Demonstrated experience in ecommerce customer service, ideally in a drop-ship or multi-vendor environment.
Comfort navigating Zendesk, Shopify, or comparable platforms.
A naturally elevated communication style. You write the way a luxury hotel concierge would speak. Warm, precise, and composed.
Sound judgment in situations that require flexibility within policy. Our customers occasionally need creative resolution, and we trust this role to balance customer satisfaction with brand and business protection.
The ability to manage multiple open issues simultaneously without losing track of any of them.
A problem-solving orientation. You look for the resolution, not just the response.
Genuine interest in design, home furnishings, or the trade and design industry.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account 2Modern Website LinkedIn All Job Openings 11 - 50 employees 2Modern is a leading retailer of modern furniture, lighting, and home decor founded by Greg Finney in 2003. Independently grown, 2Modern continues to be guided by passion for authentic design. Customer Service Representative 🔥 34 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
You will be the primary point of contact for 2Modern customers across the full post-purchase experience: order status, delivery coordination, returns, damages, vendor follow-up, and everything in between.
Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard.
You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents.
Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered.
Order research, shipment tracking, and delivery follow-up with carriers and vendors, with the kind of proactive communication that anticipates customer questions before they are asked.
Damage claims, return authorizations, and order cancellations handled accurately, efficiently, and with discretion when situations call for flexibility within policy.
Clear documentation and ticket management in Zendesk so every customer feels personally remembered rather than processed. 🎯 Requirements
Experience in luxury retail, hospitality, or concierge environments where service standards are elevated and customers expect a personal, considered approach. This is a primary criterion, not a nice-to-have.
Demonstrated experience in ecommerce customer service, ideally in a drop-ship or multi-vendor environment.
Comfort navigating Zendesk, Shopify, or comparable platforms.
A naturally elevated communication style. You write the way a luxury hotel concierge would speak. Warm, precise, and composed.
Sound judgment in situations that require flexibility within policy. Our customers occasionally need creative resolution, and we trust this role to balance customer satisfaction with brand and business protection.
The ability to manage multiple open issues simultaneously without losing track of any of them.
A problem-solving orientation. You look for the resolution, not just the response.
Genuine interest in design, home furnishings, or the trade and design industry. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Support Agent I 🔥 1 hour ago The Renaissance Network, Inc. 11 - 50 📚 Education 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Support Agent I enhancing customer experience through effective technical support for Renaissance's educational technology products across various communication channels. 🇺🇸 United States – Remote 💵 $34.9k - $40.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience Specialist 🔥 1 hour ago Quince 1001 - 5000 🛍️ eCommerce 🛒 Retail 👗 Fashion Website LinkedIn All Job Openings Customer Experience Specialist at Quince connecting with customers across chat, email, phone, and social channels. Delivering thoughtful service, timeless quality, and trust in interactions. 🇺🇸 United States – Remote 💵 $23 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Experience Specialist 🔥 1 hour ago Quince 1001 - 5000 🛍️ eCommerce 🛒 Retail 👗 Fashion Website LinkedIn All Job Openings Customer Experience Specialist connecting with customers across chat, email, phone, and social channels. Delivering thoughtful service and trust in every interaction as part of Quince. 🇺🇸 United States – Remote 💵 $23 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Experience Specialist 🔥 1 hour ago Quince 1001 - 5000 🛍️ eCommerce 🛒 Retail 👗 Fashion Website LinkedIn All Job Openings Customer Experience Specialist at Quince delivering thoughtful service across chat, email, phone, and social channels. Resolving customer issues with empathy and building positive experiences. 🇺🇸 United States – Remote 💵 $23 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Care Specialist 🔥 1 hour ago Veracyte, Inc. 501 - 1000 🧬 Biotechnology ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Customer Care Specialist ensuring healthcare providers and patients receive outstanding support and service. Collaborating with internal teams to enhance customer experience and efficiently resolve issues. 🇺🇸 United States – Remote 💵 $28 - $31 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

ecommerce customer serviceorder researchshipment trackingdamage claims handlingreturn authorizationsorder cancellationsticket management

Soft Skills

elevated communication stylesound judgmentproblem-solving orientationability to manage multiple issuesflexibility within policy