Operations Manager

2Centric

Operations Manager at Ambius responsible for overseeing daily operations and plant care specialists while ensuring exceptional customer service and achieving sales goals.

Posted 5/16/2026full-timeRichmond • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for the oversight and execution of key day-to-day operations elements within Districts.
Responsible for hiring, training, leading and developing a team of Plant Care Specialists.
Help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service.
Conduct the selection and hiring process for new colleagues.
Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification.
Align training and peer support resources.
Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.
Provide support and guidance to Specialists to ensure timely and quality customer service.
Address all client concerns to completion.
Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
Complete all reports as required.

Requirements

What you’ll need

Two or more years of equivalent management experience
Experience caring for plants is preferred
Able to safely climb ladders and work on ladders
Experience with Google and Smart Phone applications
Must possess a valid driver's license from state of residence
Completion of AIB Sanitation Course
Willing to take Microsoft Office Computer Course
Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position.
Formal Education, Qualifications or Training: High School Diploma at a minimum. Prefer college degree or at least one or two years of college with an emphasis on business or related sciences in order to prepare for the management and supervisory aspects of this job.

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

management experienceplant carecustomer serviceperformance feedbackcoachingonboarding processreport completionpest management certificationAIB Sanitation CourseMicrosoft Office

Soft Skills

leadershipteam developmentclient loyaltyexceptional servicecommunicationproblem-solvingtraining alignmentsupport and guidancefeedback deliverycustomer concern resolution

Certifications

pest management certificationAIB Sanitation Course