Operations Manager

2Centric

Operations Manager for Ambius responsible for team leadership and client relationship management. Ensuring service excellence and achieving sales goals in the plant care industry.

Posted 5/14/2026full-timeColumbia • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for oversight and execution of key day-to-day operations elements within Districts
Hiring, training, leading and developing a team of Plant Care Specialists
Achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to Customers
Conduct selection and hiring process for new colleagues
Implement onboarding process for new colleagues
Align training and peer support resources
Provide performance feedback and coaching to the team
Identify and resolve colleague concerns/complaints
Address all client concerns to completion
Respond to CVC surveys as requested
Demonstrate outstanding customer service
Follow established standard operating procedures (SOPs) and hold colleagues accountable
Complete all reports as required

Requirements

What you’ll need

Two or more years of equivalent management experience
Experience caring for plants is preferred
Able to safely climb ladders and work on ladders
Experience with Google and Smart Phone applications
Must possess a valid driver's license from state of residence
Ability to travel as required
High School Diploma at a minimum. Prefer college degree or at least one or two years of college with an emphasis on business or related sciences in order to prepare for the management and supervisory aspects of this job
Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position
Completion of the Purdue Correspondence Course
Completion of Purdue Food Plant Course
Completion of AIB Sanitation Course
Willing to take Microsoft Office Computer Course

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Tuition Reimbursement benefits
Training and development programs available
A company mindset that prioritizes health, safety, and flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

management experienceplant careperformance feedbackcoachingonboarding processreport completionpest management certificationPurdue Correspondence CoursePurdue Food Plant CourseAIB Sanitation Course

Soft Skills

leadershipteam developmentcustomer serviceproblem resolutioncommunicationclient loyaltytraining alignmentaccountabilityfeedback provisionconcern resolution

Certifications

valid driver's licensepest management certification