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Construction Operations – Client Support Virtual Assistant
20four7VARemote Virtual Assistant supporting a California swimming pool construction company’s emails, leads, customer service, CRM, and rental-property tracking. Starting at 20 hours weekly with potential progression toward full-time.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and multitasking abilities while managing customer communications and lead tracking. Proficient in CRM utilization and maintaining accurate records to support operational workflows in the construction or home services industry.
Highest-signal resume keywords
CRM ExperienceLead ManagementCustomer Follow-UpStrong Written And Verbal CommunicationHousecall Pro Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data TrackingSpreadsheet ManagementBookkeepingFinancial TrackingEmail Management
Soft Skills
Organizational SkillsMultitasking SkillsCustomer Service Skills
Tools & Technologies
Housecall ProMicrosoft ExcelGoogle SheetsQuickBooksVoIP Systems
Industry Keywords
ConstructionContractingHome ServicesProperty ManagementRental-Property Support
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Monitor and organize incoming company emails
- Filter spam and unnecessary messages from important communications
- Identify leads, customer inquiries, financial items, and messages requiring the owner's attention
- Draft or send routine email responses
- Communicate important items to the owner while he is working in the field
- Maintain task lists and ensure important follow-ups are completed
- Monitor incoming leads from Yelp, suppliers, advertising sources, and other channels
- Gather prospective customer information and coordinate opportunities with the owner
- Follow up with qualified leads by email, SMS, or phone
- Track leads and customer activity within company systems
- Follow up on estimates and confirm customers received proposals
- Answer and screen incoming business calls
- Forward appropriate calls to the owner and provide basic customer information
- Maintain a professional customer experience and assist with routine SMS updates
- Maintain customer and job information in Housecall Pro
- Update lead statuses, notes, follow-ups, and customer records
- Support CRM utilization and construction-related administrative workflows
- Maintain spreadsheets for Airbnb and long-term rental properties
- Track property income, expenses, utility bills, repairs, and other costs
- Flag missing information or unusual expenses for owner review
- Gradually take ownership of recurring back-office and operational responsibilities
Requirements
What you’ll need- Previous business support, customer service, or administrative experience required
- Phone-based customer service experience strongly preferred
- CRM experience required
- Construction, contracting, home services, or similar industry experience preferred
- Lead management and customer follow-up experience preferred
- Strong spreadsheet and data-tracking skills
- Bookkeeping or financial tracking experience is a plus but not required
- Property management or rental-property support experience is a plus
- Strong written and verbal English communication required
- Strong organizational and multitasking skills
- Housecall Pro knowledge required; training will be provided
- QuickBooks familiarity is a plus
- Microsoft Excel / Google Sheets
- CRM platforms
- Email and calendar platforms
- VoIP / business phone systems
- Microsoft Teams
- AnyDesk / remote desktop systems
- Native or near-native English accent required
- Availability Monday through Friday, initially between 7:00 AM–4:00 PM PST
- Independent contractor status and ability to work under a Master Services Agreement and Statement of Work
Benefits
Comp & perks- Competitive rates
- Weekly payments
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- Flexible working time
- Remote work
- Opportunity for hours to increase toward 40 hours/week
- Long-term opportunity with a growing business