Customer Service, Phone Support Virtual Assistant

20four7VA

Part-time remote virtual assistant supporting a UK bus transportation business through customer calls, quotes, bookings, and follow-ups. Documenting inquiries and escalating issues to improve service efficiency.

Posted 8/14/2026part-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and organization. Proficient in handling customer inquiries, documenting interactions, and following established processes while maintaining a professional demeanor.

Highest-signal resume keywords

Customer Service ExperienceClear Phone CommunicationStrong Attention To DetailAbility To Follow Instructions3CX Phone System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ManagementDocumentation AccuracyAppointment SettingSales SupportFollow-Up Coordination

Soft Skills

Strong Listening SkillsProfessional CommunicationDependabilityOrganizationProblem Escalation

Tools & Technologies

3CX Phone SystemCommunication ApplicationsBusiness Applications

Industry Keywords

Customer SupportPhone SupportTransportation ServicesClient InteractionProfessional Voicemail

About the role

Key responsibilities & impact

Answer incoming customer calls professionally and courteously
Respond to customer inquiries regarding bus transportation services
Follow up with customers who have requested quotes
Communicate pricing based on pricing provided by the client
Take accurate notes regarding customer questions, requests, and concerns
Follow up with customers who return calls or respond via email
Leave clear and professional voicemails when customers cannot be reached
Escalate questions or situations requiring the client’s input
Follow the client’s instructions and guidance when communicating with customers
Maintain organized records of customer interactions and follow-ups
Provide excellent customer service throughout the inquiry and booking process
Assist with additional administrative or customer service tasks as the business grows
Perform services professionally according to agreed timelines, guidelines, and deliverables

Requirements

What you’ll need

Previous experience in customer service, phone support, appointment setting, sales support, or a similar role
Excellent spoken and written English
Clear, professional, and confident phone communication
Comfortable speaking with customers and handling questions professionally
Strong listening and communication skills
Ability to accurately document customer information and follow-up requirements
Reliable and dependable attendance
Strong attention to detail and organization
Ability to follow established instructions and processes
Comfortable working independently while knowing when to escalate issues
Reliable high-speed internet connection
Reliable power backup
Quiet, professional workspace suitable for handling customer calls
Computer/laptop capable of running required communication and business applications
Ability to work with the client’s 3CX phone system
16 contracted hours per week, Monday through Thursday, 9:00 AM–1:00 PM UK time

Benefits

Comp & perks

Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you