20four7VA

Customer Service VA

20four7VA

contract

Posted on:

Location Type: Remote

Location: Remote • 🏈 Anywhere in North America

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Job Level

Mid-LevelSenior

About the role

  • Answer phone calls
  • Assist in inquiries
  • Assist in the activations/deactivations process
  • Provide information on billing, timelines, etc
  • Provide support and log-in queries for escalations
  • Do callbacks if needed
  • Handle emails if necessary
  • Update CRM - data entry
  • Provide customer care

Requirements

  • Proficiency in Customer Service
  • Proficiency in Customer Support
  • Proficiency in Data Entry
  • Proficiency in CRM Management
  • Tools/Software: 3CX Phone Dialer - c/o client
  • HubSpot - nice to have/huge advantage
Benefits
  • All compensation is processed through 20four7VA according to the terms of the engagement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer ServiceCustomer SupportData EntryCRM Management