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Freight Brokerage Operations Virtual Assistant
20four7VAVirtual Assistant supporting freight brokerage operations in logistics and transportation. Focusing on data entry, TMS updates, and expanding into load management and operational workflows.
About the role
Key responsibilities & impact- Perform accurate data entry into the company's Transportation Management System (TMS)
- Update and maintain shipment records and customer information
- Follow established SOPs and training materials to complete tasks efficiently
- Ensure all data entered is accurate, complete, and up to date
- Organize and manage transportation-related documentation
- Collect Bills of Lading (BOLs) and Proofs of Delivery (PODs)
- Send follow-up emails to carriers and drivers regarding missing documentation
- Assist with load closure processes
- Track shipments from pickup through delivery
- Monitor shipment statuses and verify driver ETAs
- Communicate with carriers and drivers via email and phone when necessary
- Update shipment milestones and tracking information within the TMS and to customers
- Assist with load management and operational workflows
- Support quoting and RFQ processes as responsibilities expand
Requirements
What you’ll need- Previous experience in logistics, freight brokerage, transportation, or supply chain operations
- Excellent written and verbal English communication skills
- Strong attention to detail and organizational abilities
- Ability to learn new systems and processes quickly
- Self-starter who requires minimal supervision after training
- Comfortable following SOPs and recorded training materials
- Proficient with email communication
- Reliable internet connection and dedicated remote workspace
- Familiarity with freight brokerage operations (preferred)
- Understanding of transportation terminology and workflows (preferred)
- Knowledge of TMS, BOL, POD, and track and trace procedures (preferred)
- Experience with load tracking and freight documentation (preferred)
- Intermediate Microsoft Excel skills (preferred)
Benefits
Comp & perks- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryshipment trackingload trackingfreight documentationMicrosoft ExcelTMSBOLPODtrack and trace procedureslogistics operations
Soft Skills
attention to detailorganizational abilitieswritten communicationverbal communicationself-starterability to learn quicklyminimal supervisionfollowing SOPsemail communicationreliable