20four7VA

After-Hours Virtual Front Desk / Customer Support Assistant

20four7VA

part-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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About the role

  • Answer incoming customer calls after business hours
  • Respond to customer inquiries and relay messages accurately
  • Schedule appointments, estimates, and upcoming service visits
  • Communicate daily updates to business owners regarding calls, estimates, and urgent issues
  • Create and send invoices once jobs are completed
  • Update customer records and job details in the CRM
  • Provide clear end-of-shift summaries of after-hours activity

Requirements

  • Near-native or native-level English speaking ability
  • Prior experience in customer service, call handling, or front desk support
  • Strong phone presence and professional communication skills
  • Comfortable handling service-based customer interactions
  • Organized, detail-oriented, and reliable
  • Able to follow documented workflows and scripts
  • Comfortable working independently during after-hours coverage
  • Preferred: Experience working with service-based businesses (cleaning, HVAC, pest control, home services, etc.)
  • Preferred: Experience with Housecall Pro or similar service CRMs
  • Preferred: Prior virtual assistant or remote customer support experience
  • Preferred: Invoicing or basic billing experience
Benefits
  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
invoicingbillingCRM management
Soft Skills
communicationorganizationdetail-orientedreliabilityindependence