After-Hours Virtual Front Desk / Customer Support Assistant

20four7VA

Remote contractor providing after-hours customer support for 20four7VA clients. Responsibilities include handling calls, scheduling, and administrative support.

Posted 4/14/2026part-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming customer calls after business hours
Respond to customer inquiries and relay messages accurately
Schedule appointments, estimates, and upcoming service visits
Communicate daily updates to business owners regarding calls, estimates, and urgent issues
Create and send invoices once jobs are completed
Update customer records and job details in the CRM
Provide clear end-of-shift summaries of after-hours activity

Requirements

What you’ll need

Near-native or native-level English speaking ability
Prior experience in customer service, call handling, or front desk support
Strong phone presence and professional communication skills
Comfortable handling service-based customer interactions
Organized, detail-oriented, and reliable
Able to follow documented workflows and scripts
Comfortable working independently during after-hours coverage
Preferred: Experience working with service-based businesses (cleaning, HVAC, pest control, home services, etc.)
Preferred: Experience with Housecall Pro or similar service CRMs
Preferred: Prior virtual assistant or remote customer support experience
Preferred: Invoicing or basic billing experience

Benefits

Comp & perks

Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

invoicingbillingCRM management

Soft Skills

communicationorganizationdetail-orientedreliabilityindependence