Patient Engagement & Administrative Support Specialist

20four7VA

contract

Posted on: 1/30/2026

Location Type: Remote

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About the role

Engage with potential patients acquired through marketing initiatives
Handle appointment scheduling and follow-ups
Confirm attendance for events and scheduled consultations
Assist patients with accessing and navigating the patient portal
Coordinate and schedule appointments as needed (virtual appointments only)
Respond to patient portal messages (training will be provided)
Serve as the main point of contact for patients throughout their health journey (system training will be provided)
Maintain strict adherence to HIPAA guidelines and protect patient privacy at all times
Complete required HIPAA training prior to handling any patient information (can be provided by the employer if not already trained)
Post content on company social media channels (content information is already available; the role is to make it visually appealing in Canva using company colors and fonts and post 3 times per week)
Create simple graphics or posts using Canva (training will be provided; no previous experience required)
Support general content generation and posting schedules

HIPAA trained (or willing to complete training before start)
Strong communication and customer service skills
Organized, reliable, and able to manage multiple tasks
Comfortable learning simple digital tools such as patient portals and Canva
No medical background required
Interested in health and wellness and willing to learn about our health and wellness program to help answer patients’ basic questions on where to find information.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

strong communication skillscustomer service skillsorganizedreliableability to manage multiple taskswillingness to learn

Certifications

HIPAA training