Call Center Lead Generator
Renewal by Andersen
Customer Support Representative
20four7VA
part-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer incoming calls promptly and professionally; handle inquiries and provide accurate information about dermatology services
- Direct calls to appropriate team members when necessary
- Address service-related questions from patients and potential clients; ensure patient satisfaction
- Schedule, reschedule, and cancel patient appointments using scheduling software; confirm and follow up with patients
- Coordinate with dermatologists and staff to maintain an efficient appointment calendar
- Maintain accurate and up-to-date patient records and documentation
- Assist with administrative tasks and manage digital files and correspondence
- Respond to emails and online inquiries in a timely and professional manner; utilize online communication tools
Requirements
- Proven experience in customer service, administrative support, or a related field
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Proficiency in using scheduling software and other relevant tools
- Ability to work independently in a remote environment
- Knowledge of dermatology or medical practices is a plus
- Requested experience tier: Senior and Advanced Levels
- Minimum hours/week: 30
- Shift timezone: Australia Time Zone
- Languages: English (neutral accent preferred)
- Region preference: Philippines
- Gender preference: Female
- Training will be provided on all tools
