Customer Support

• Answer incoming calls promptly and professionally; handle inquiries and provide accurate information about dermatology services
• Direct calls to appropriate team members when necessary
• Address service-related questions from patients and potential clients; ensure patient satisfaction
• Schedule, reschedule, and cancel patient appointments using scheduling software; confirm and follow up with patients
• Coordinate with dermatologists and staff to maintain an efficient appointment calendar
• Maintain accurate and up-to-date patient records and documentation
• Assist with administrative tasks and manage digital files and correspondence
• Respond to emails and online inquiries in a timely and professional manner; utilize online communication tools

Customer Support Representative

HR Support Specialist

Customer Support Specialist

Dispatch Support Specialist

ERP Support Specialist

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