1VALET

Customer Success Specialist

1VALET

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Salary

💰 $60,000 per year

About the role

  • Guide new customers through the onboarding process from kickoff to successful platform adoption.
  • Conduct onboarding calls, product walkthroughs, and training sessions
  • Help customers become proficient in configuring the platform based on their goals and use cases.
  • Act as the primary contact for onboarding-related questions and support.
  • Track onboarding progress and customer engagement in CRM or customer success tools.
  • Identify potential risks to successful adoption and proactively address them
  • Collect customer feedback and share insights with Product and Customer Success leadership.
  • Collaborate with Sales for smooth handoffs and accurate expectation setting
  • Create or maintain onboarding documentation, guides, and training resources
  • Manage a book of pre-existing 1VALET clients, facilitating any upselling, renewals, and cross-selling.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Align customer experience strategies with marketing initiatives, ensure customers are always informed about new product features and functionalities.

Requirements

  • Degree or diploma in Business Administration, marketing, sales, computer science, or any other relevant area of study.
  • 3+ years of experience in a Customer Success or Account Management role
  • Experience as a property manager or in a software company operating on a related field (property technology, access control or security)
  • Familiarity with Google Suite (Docs, Sheets, Slides) and CX/CRM software
Benefits
  • A culture of ownership and autonomy - you will thrive if you are a self-starter and enjoy a fast-paced environment
  • Work with an incredible product - there is true belief across our team that we have the best product on the market
  • Trust and flexibility - work from home and flexible schedules. We care about your performance, not your hours. We trust you to manage your time in a way that works best for you.
  • Competitive compensation structure and 100% employer-paid benefits
  • Extra perks: employee stock option packages, employer-paid benefits, 10-day holiday office shutdown each December, and support for professional growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingproduct walkthroughstraining sessionsCRM softwarecustomer success toolscustomer feedback collectiondocumentation creationupsellingcross-sellingproperty technology
Soft Skills
communicationrelationship buildingproblem-solvingcollaborationcustomer engagementrisk identificationtrust buildingproactive supportexpectation settinginsight sharing