Solutions Engineer

1Path

Solutions Engineer responsible for designing and supporting infrastructure and security solutions at RedHelm. Collaborating with Account Executives to evaluate customer environments and lead technical discussions.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Partner closely with Account Executives to evaluate customer environments and develop tailored infrastructure and security solutions
Participate in customer meetings by leading technical discussions, conducting discovery, and identifying solution opportunities
Perform technical discovery, architect solution designs, and create formal proposals and recommendations
Serve as a trusted technical advisor to both prospective and existing customers by building strong professional relationships
Review customer environments to identify areas for technology refreshes, optimization, expansion, or additional support
Educate customers on technology standards, operational risks, and alignment between business goals and technical strategy
Support customer business reviews by combining operational and technical insights from internal delivery teams
Drive adoption of RedHelm services through strategic technical guidance and upsell identification
Maintain expertise across RedHelm services and third-party partner technologies to support customer recommendations
Translate technical concepts and requirements into clear, business-focused recommendations for both technical and non-technical stakeholders
Collaborate closely with sales, engineering, operations, and leadership teams to support customer success and solution delivery
Ensure customer data and information are handled securely and in accordance with all RedHelm Information Security Policies
Maintain accurate documentation, customer records, opportunity updates, and technical information within CRM platforms
Will require occasional travel for business purposes

Requirements

What you’ll need

3+ years of experience designing, deploying, and/or supporting IT infrastructure and/or IT security environments
2+ years of experience in a pre-sales engineering or solutions engineering role within managed IT services, infrastructure, or cybersecurity
2+ years of experience supporting customer account management or customer-facing technical engagements
Experience partnering with sales teams to support technical solution development and customer presentations
Experience architecting and supporting technologies including but not limited to:
Managed IT Infrastructure Services
Managed IT Security Services
Public and Private Cloud Solutions
Network and Server Architecture
Endpoint Architecture
Experience working within fast-paced, customer-driven environments with multiple concurrent opportunities

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) program
Paid time off
Floating holidays
Paid holidays
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT infrastructure designIT security designsolution architecturemanaged IT servicespublic cloud solutionsprivate cloud solutionsnetwork architectureserver architectureendpoint architecturetechnical proposal development

Soft Skills

customer relationship managementtechnical communicationcollaborationstrategic guidanceproblem-solvingtechnical discoveryleadershipcustomer educationdocumentationpresentation skills