Network Operations Tech I

1Path

NOC Technician monitoring customer infrastructure and resolving operational issues for RedHelm. Requires foundational technical skills and experience with IT support.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Monitor and support customer infrastructure environments while proactively identifying and resolving operational issues
Utilize and monitor various support tools to proactively identify and assist clients with outages, performance concerns, and operational issues
Triage and remediate automated alerts from managed systems while escalating complex or high-impact issues to higher-tier support teams when required
Install software, patches, and system updates on servers and workstations in accordance with change control procedures and operational standards
Perform basic troubleshooting of WAN and edge technologies including direct internet circuits, MPLS, SD-WAN, firewalls, and routers
Administer and troubleshoot backup platforms including job maintenance, restore requests, and backup configuration support
Communicate clearly and professionally with internal teams and customers regarding ticket updates, issue status, and service progress
Maintain accurate ticket documentation, troubleshooting steps, and operational records within ticketing systems and support platforms
Support ongoing operational health and maintenance activities across customer environments
Collaborate with engineering, operations, and service delivery teams to ensure timely issue resolution and customer satisfaction
Ensure customer and company data are handled securely and in accordance with all RedHelm Information Security Policies
Adhere to RedHelm operational standards, escalation procedures, and best practices

Requirements

What you’ll need

1–3 years of experience in a NOC, service desk, or IT support environment
Hands-on experience supporting Windows Server environments, Office 365, and workstation technologies
Experience working with ticketing systems and Remote Monitoring & Management (RMM) platforms
Foundational troubleshooting experience with LAN/WAN networking technologies
Experience supporting Microsoft Windows workstations and end-user environments
Experience working within fast-paced, customer-focused technical support environments.

Benefits

Comp & perks

Health insurance
401(k) program
Paid time off
Floating holidays
Paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingWindows ServerOffice 365LANWANMPLSSD-WANfirewallsroutersbackup configuration

Soft Skills

communicationcollaborationcustomer satisfactionproblem-solvingdocumentation