report directly to the CTO and is responsible to continue to build and scale the operating system for our EPD organization
set the department’s strategic direction, oversee operations, drive delivery, and develop a high-performing team to achieve impactful results
unify Engineering Operations and Product Operations into a single, high-leverage function that drives delivery predictability, portfolio visibility, and execution excellence
partner with CTO, CIO/CISO and EPD leadership to develop and execute the department's vision and roadmap, aligning with company strategy
analyze trends and translate strategy into operational plans, proactively addressing scaling bottlenecks
assess and improve department structure, processes, and systems to boost scalability and operational excellence
define and manage KPIs aligned with organizational objectives
cultivate senior leader relationships to ensure strategic alignment, optimize resources, and drive collective outcomes
build processes and implement necessary tooling that are scalable

Requirements

8+ years of experience in Engineering Operations, Product Operations, Technical Program Management, or similar leadership roles
At least 5 years in a leadership role, preferably within the SaaS or cybersecurity industry
Proven track record of delivering success enabling multi-team, complex, infrastructure-heavy delivery and building operational systems from scratch in a scaling company
Comfort operating amid ambiguity and designing clarity
Data-driven with the ability to translate metrics into decisions
Executive presence and ability to influence senior technical leaders
Strong business acumen with expertise in AI, security infrastructure, developer platforms, or highly technical environments strongly preferred
Demonstrated success enabling multi-team, complex, infrastructure-heavy delivery
Exceptional analytical and strategic thinking skills, with the ability to develop and execute strategic plans that drive measurable results
Extensive experience in operational excellence, including process and system optimization, scalability, and the development and management of performance metrics
Proven success in collaborating effectively cross-functionally with senior leaders (including C-Suite) and teams
Outstanding communication and interpersonal skills, with the proven ability to influence across the company, using expertise, executive presence, strategic insights, and diverse influence strategies
Experience in successfully leading and sustaining transformational initiatives in fast-paced, complex, and dynamic environments
Strong history of building, developing and scaling high-performing teams

Benefits

immediate participation in 1Password's benefits program (health, dental, 401k and many others)
utilization of our generous paid time off
an equity grant
participation in our incentive programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Engineering OperationsProduct OperationsTechnical Program Managementoperational systemsprocess optimizationsystem optimizationperformance metricsdata-driven decision makingscalabilitystrategic planning

Soft Skills

leadershipanalytical thinkingstrategic thinkingcommunicationinterpersonal skillsinfluencebusiness acumenexecutive presencecollaborationteam building