1Password

Senior Manager, Technical Account Management

1Password

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $155,000 - $225,000 per year

Job Level

Senior

About the role

  • Lead multiple customer-facing technical teams, including Technical Account Managers and Solutions Architects
  • Responsible for driving customer outcomes, deep technical adoption, and long-term success across segments
  • Operate as a senior people leader, organizational architect, and strategic partner to cross-functional leaders
  • Shape how technical post-sale engagement scales, and ensure consistency and quality across teams
  • Directly influence retention, expansion readiness, and customer trust
  • Partner closely with senior leaders in various departments to ensure cohesive technical guidance and advocacy
  • Blend senior people leadership, technical depth, operational excellence, and strategic thinking

Requirements

  • 8+ years of experience in post-sale SaaS roles such as Technical Account Management, Solutions Engineering, Customer Success, or Support Engineering
  • 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions
  • Proven experience leading both IC technical teams and specialized technical roles (e.g., TAMS, Solutions Architects, Engineers, or equivalent)
  • Track record of successfully supporting customers across segments in complex, security-focused technical environments
  • Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions
  • Strong familiarity with security, identity, or IT administration domains strongly preferred
  • Bonus: Hands-on experience with 1Password or another password manager
Benefits
  • health, dental, 401k and many others
  • generous paid time off
  • equity grant
  • participation in our incentive programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical Account ManagementSolutions EngineeringCustomer SuccessSupport EngineeringPeople ManagementTechnical LeadershipCustomer Lifecycle ManagementOnboardingAdoptionRenewal
Soft Skills
LeadershipStrategic ThinkingOrganizational ArchitectureCross-functional CollaborationCustomer AdvocacyOperational ExcellenceInfluencingTrust BuildingCommunicationProblem Solving