1Password

Senior Technical Account Manager

1Password

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

About the role

  • Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
  • Lead technical implementation, including integrations, configuration, and security reviews.
  • Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success.
  • Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value.
  • Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
  • Represent the customer voice internally by sharing feedback with Product, Marketing, and Support.
  • Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact.
  • Mentor junior team members, contribute to enablement, and shape scalable processes.
  • Act as an escalation point for complex technical challenges and strategic accounts.
  • Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

Requirements

  • 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B Environment.
  • Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey.
  • Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value.
  • Experience driving customer adoption, expansion, or renewal through proactive technical engagement.
  • Strong understanding of modern security frameworks and identity protocols (e.g.,SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.
  • Ability to work independently in a remote-first environment, while collaborating cross-functionally.
  • Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
  • Experience mentoring peers, shaping enablement, and improving customer lifecycle processes.
  • Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.
Benefits
  • Maternity and parental leave top-up programs
  • Competitive health benefits
  • Generous PTO policy
  • RSU program for most employees
  • Retirement matching program
  • Free 1Password account
  • Paid volunteer days
  • Peer-to-peer recognition through Bonusly
  • Remote-first work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical onboardingimplementationsecurity reviewscustomer adoptioncustomer expansioncustomer renewalmodern security frameworksidentity protocolsSaaS lifecycle managementMDM tools
Soft Skills
communicationstorytellingdemo skillsmentoringcollaborationproblem-solvingcustomer advocacystrategic planningrisk identificationprocess improvement
Certifications
SOC 2ISO 27001GDPR