Technical Account Manager
1Password
full-time
Posted on:
Location Type: Remote
Location: California • Texas • United States
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Salary
💰 $84,000 - $118,000 per year
About the role
- Own post-sale technical relationships for assigned accounts, supporting customers from onboarding through adoption and ongoing success
- Lead and support technical onboarding activities, including integrations, configuration guidance, and security best practices
- Act as a trusted technical advisor, helping customers understand how to effectively use 1Password within their environment
- Partner closely with Customer Success Managers to identify risks, support renewals, and surface opportunities for deeper adoption
- Participate in customer health reviews and success planning discussions, contributing technical insight and recommendations
- Collaborate cross-functionally with Product, Support, Enablement, and Onboarding teams to resolve issues and improve customer outcomes
- Identify patterns, risks, or friction points in the customer lifecycle and recommend process or documentation improvements
- Contribute to internal resources such as playbooks, guides, and knowledge base articles to help scale customer impact
- Mentor and support more junior team members (Level A–B) as needed
- Represent customer feedback internally to help inform product and process improvements
Requirements
- 4+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Engineer, or Implementation) in a SaaS or B2B environment
- Experience supporting technical onboarding and implementation conversations with both technical and non-technical stakeholders
- Strong communication and presentation skills, with the ability to explain technical concepts in clear, customer-focused terms
- Experience supporting customer adoption, retention, or expansion through proactive technical engagement
- Proficiency with modern security and identity concepts such as SSO, SCIM, SAML, OAuth, and their role in compliance frameworks (e.g., SOC 2, ISO 27001, GDPR)
- Ability to work independently in a remote-first environment while collaborating effectively across teams
- Comfort learning and adapting to new technologies, including AI-driven features and evolving product capabilities
- Experience with password managers, SaaS lifecycle management tools, MDM, or device posture tools is a strong plus
Benefits
- immediate participation in 1Password's benefits program (health, dental, 401k and many others)
- generous paid time off
- an equity grant
- participation in our incentive programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical onboardingcustomer adoptioncustomer retentioncustomer expansionsecurity best practicesSSOSCIMSAMLOAuthcompliance frameworks
Soft skills
communication skillspresentation skillstechnical advisorycollaborationmentoringproblem-solvingcustomer-focusedindependent workadaptabilitycross-functional teamwork
Certifications
SOC 2ISO 27001GDPR