Patient Coordinator Lead

1nHealth

Patient Coordinator Support Lead at 1nHealth, a clinical research-oriented company managing contractors and conducting pre-screening calls. Focused on patient recruitment and maintaining quality standards.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in medical terminology and clinical trial processes while effectively managing high volumes of inbound and outbound calls. Excels in delivering constructive feedback and maintaining compliance through detailed record-keeping and performance monitoring.

Highest-signal resume keywords

Medical Terminology ProficiencyPatient-Facing Screening ExperienceGCP CertificationCoaching and Supervisory ExperienceRemote Communication Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperiencePatient Interaction ManagementKPI MonitoringRecord KeepingMultitaskingProcess ImprovementPerformance Metrics AnalysisDocumentation SkillsFeedback DeliveryClinical Trial Processes

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsAttention to DetailCompassionate Communication

Tools & Technologies

Remote Communication ToolsPC KPI DashboardDocumentation SoftwareCall Recording Systems

Certifications & Qualifications

GCP Certification

Industry Keywords

HealthcareClinical ResearchPatient ScreeningComplianceInbound and Outbound Calls

Tech Stack

Tools & technologies

Google Cloud Platform

About the role

Key responsibilities & impact

Manage a high volume of inbound and outbound pre-screening calls
Communicate clearly and compassionately with potential trial participants
Demonstrate proficiency in medical terminology to assess patient information
Utilize remote communication tools for calls, documentation, and team communication
Meet or exceed KPIs related to pre-qualified referrals and enrollment rates
Maintain detailed records of patient interactions and ensure compliance
Regularly review recorded calls from contractor PCs and provide coaching
Monitor the PC KPI dashboard for performance metrics
Deliver structured feedback and escalate unresolved performance concerns
Review contractor PC timesheets and generate monthly invoices
Collaborate on process improvements within the PC department

Requirements

What you’ll need

Minimum of 3 years of experience in a call center environment
At least 1 year in a patient-facing screening role within healthcare or clinical research industry
Prior supervisory, coaching, or team lead experience strongly preferred
Strong verbal and written communication skills
Demonstrated ability to deliver constructive feedback
Proficiency in remote communication and productivity tools
Solid knowledge of medical terminology and clinical trial processes
Ability to multitask and manage competing responsibilities in a fast-paced environment
Excellent organizational skills and attention to detail
GCP (Good Clinical Practice) certification or willingness to obtain certification

Benefits

Comp & perks

100% remote work
Access to employee discount program
401(k) with employer contribution
Employer-covered basic Life Insurance