1NCE

Human Resources

• HR advisory and support
• Advising and supporting managers and employees on all legal and personnel-related matters at national and international levels
• Carrying out generalist HR work in compliance with local legal and operational regulations and policies
• Close cooperation with the works council and advising management on co-determination matters in accordance with legal requirements, in particular the German Works Constitution Act (BetrVG)
• Managing the full employee lifecycle including all upstream and downstream processes both nationally and internationally
• Responsibility for payroll for the German office and ensuring a smooth payroll process
• Interaction and correspondence with external HR service providers, social security authorities and government agencies
• Central point of contact for HR audits and ensuring required documentation and compliance
• Administration and maintenance of the HR software Personio and ensuring accurate and up-to-date HR data

Global HR Business Partner

Account Manager

• Build and maintain customer relationships: Establish and nurture connections with medium and small customers through phone and email
• Proactive customer support: Proactively manage existing relationships, ensuring high satisfaction levels by addressing customer needs and concerns
• Collaborate with the international team to achieve regional and personal goals
• Maintain customer focus consistently prioritizing customer needs in all interactions and activities
• Sales forecasting and database management: Develop precise plans for assigned customers and keep the Salesforce database up to date with relevant information
• Occasionally visit regional or pan-European events, trade shows, and customer visits

Account Manager – Germany

• Build and maintain customer relationships, establishing connections with medium and small customers through phone and email
• Act as the primary point of contact for new webshop buyers and inquiries
• Proactively manage existing relationships, ensuring the highest satisfaction levels by addressing customer needs and concerns
• Collaborate with the international team to achieve regional and personal goals with a focus on close teamwork
• Maintain customer focus in all interactions, striving to position 1NCE as the leading provider of IoT connectivity
• Develop precise plans for assigned customers and keep the Salesforce database up to date
• Occasionally visit regional or pan-European events, trade shows, and customer visits

Account Manager – France/Belgium

Performance Marketing

• Develop, execute, and optimize high-impact marketing campaigns that drive lead generation, brand awareness, and demand generation for 1NCE.
• Identify and target key customer segments, ensuring the seamless execution of integrated campaigns.
• Work closely with the sales and product teams to ensure campaigns align with business goals.
• Lead the planning and execution of multi-channel campaigns aimed at lead generation, including email marketing, paid advertising, events, social media, and content marketing.
• Manage the full lifecycle of campaigns from conception to delivery, ensuring alignment with demand generation goals.
• Drive demand generation efforts by identifying key market segments and optimizing lead conversion.
• Analyze campaign performance, monitor KPIs, and use insights to optimize future campaigns.
• Utilize a variety of digital marketing tactics to generate leads and nurture customer relationships.
• Manage the execution of multiple campaigns simultaneously, ensuring deadlines, budgets, and quality standards are met.
• Develop and manage campaign assets including landing pages, emails, webinars, whitepapers, banners, and social media content.

Marketing Campaign Manager – Europe

Account Executive

• Craft and implement innovative sales strategies tailored to acquiring new customers and expanding 1NCE's market share in your designated region
• Develop accurate forecast models and devise clear, actionable plans to ensure successful execution of sales strategies
• Work closely with the international team to achieve regional targets, ensuring a cohesive approach and unified vision
• Maintain a customer-obsessed mindset, constantly striving to uphold 1NCE's reputation as the best-in-class IoT connectivity provider
• Collaborate with the broader Sales, Partner, and Alliances Teams to forge and sustain relationships with new and existing partners
• Establish and nurture robust, long-lasting relationships with customers and partners, focusing on fostering trust and achieving the highest level of customer satisfaction

Senior Account Executive – Italy

Manager

• You are accountable for all customer-facing operational processes and responsible for both service delivery and service design towards our customers.
• You manage Service Delivery performance on a tactical level according to defined SLAs and act as the functional and hierarchical reporting line for your assigned customers.
• You ensure high-quality service by managing 1NCE service providers in line with SLAs, while also taking care of partners and key accounts to maintain smooth collaboration and strong operational performance.
• You define and continuously optimize service processes based on ITIL and the AWS Cloud Adoption Framework (AWS CAF).
• You contribute to the development and refinement of Key Performance Indicators (KPIs) to drive service excellence.
• You are responsible for steering the further development of all 1NCE support tools relevant to service processes, working closely with our DevOps teams to ensure the tools meet operational needs.
• You monitor service delivery, track compliance with agreed service levels, and prepare comprehensive service level reports.
• You also conduct regular review meetings with partners, key accounts, and service providers.
• You support internal 1NCE teams in designing contractual and financial elements in cooperation with partners and service providers, ensuring that operational and commercial requirements are fully aligned.

Global HR Business Partner

Account Manager – Germany

Account Manager – France/Belgium

Marketing Campaign Manager – Europe

Senior Account Executive – Italy

Service Manager, IoT