1NCE

Manager

• You manage Service Delivery performance on a tactical level according to defined SLAs
• You ensure high-quality service by managing 1NCE service providers in line with SLAs
• You define and continuously optimize service processes based on ITIL and the AWS Cloud Adoption Framework (AWS CAF)
• You contribute to the development and refinement of Key Performance Indicators (KPIs) to drive service excellence
• You are responsible for steering the further development of all 1NCE support tools relevant to service processes
• You monitor service delivery, track compliance with agreed service levels, and prepare comprehensive service level reports
• You conduct regular review meetings with partners, key accounts, and service providers
• You support internal 1NCE teams in designing contractual and financial elements

Service Manager – IoT

Solutions Engineer

• Educate our clients on technical solutions, enhancing their understanding and application
• Consult on a diverse range of 2nd level customer tickets, collaborating with various product teams for resolution
• Lead the escalation process of customer tickets, providing regular updates to management
• Liaise between 1NCE, our suppliers, and customers to coordinate effective solutions
• Ensure resolutions meet customer satisfaction, including coordinating escalations with suppliers when necessary
• Contribute to our product's success by ensuring customers fully comprehend and can integrate our product into their environments
• Assist the pre-sales team during customer appointments by tailoring our products to specific customer needs
• Demonstrate a passion for technology, confidently simulating customer setups from IoT devices to server applications

IoT Solution Engineer – North America

Account Executive

• Sales Strategy Development: Craft and implement innovative sales strategies tailored to acquiring new customers and expanding 1NCE's market share in your designated region.
• Forecasting and Execution Planning: Develop accurate forecast models and devise clear, actionable plans to ensure successful execution of sales strategies.
• International Team Collaboration: Work closely with the international team to achieve regional targets, ensuring a cohesive approach and unified vision.
• Customer-Centric Approach: Maintain a customer-obsessed mindset, constantly striving to uphold 1NCE's reputation as the best-in-class IoT connectivity provider.
• Cross-Functional Teamwork: Collaborate with the broader Sales, Partner, and Alliances Teams to forge and sustain relationships with new and existing partners, enhancing our network and reach.
• Building Strong Relationships: Establish and nurture robust, long-lasting relationships with customers and partners. Your focus will be on fostering trust and achieving the highest level of customer satisfaction.

Senior Account Executive – Portugal

• Independently define and implement your own sales strategies to attract new customers and expand 1NCE's market share in your designated country
• Create accurate forecast plans and develop clear, effective execution strategies to meet and exceed targets
• Engage actively with our international team to achieve regional goals, ensuring alignment with the company’s global vision
• Maintain a relentless customer-obsessed mindset, dedicated to positioning the 1NCE brand as the premier IoT connectivity provider
• Work in synergy with the broader Sales, Partner, and Alliances Teams to establish and strengthen relationships with both new and existing partners
• Foster strong, enduring relationships with customers and partners, grounded in trust and focused on achieving the highest level of customer satisfaction

Senior Account Executive – France

• Drive the design, architecture, and implementation of SIM, eSIM, iSIM, and Remote SIM Provisioning solutions
• Ensure compliance with GSMA and industry standards
• Secure and optimize IoT SIM lifecycle management, Over-the-Air provisioning, and interoperability with global partners and platforms
• Define and implement solutions for OTA, Remote SIM Provisioning (RSP), eUICC/eSIM management, and secure key management
• Act as a subject-matter expert on GSMA specifications, 3GPP, and ETSI standards related to SIM/eSIM and security
• Collaborate with platform, product, and development teams to design SIM lifecycle services from provisioning to retirement
• Lead assessments of SIM, eSIM, and RSP vendors and partners to ensure interoperability and scalability
• Provide architectural governance and technical guidance for secure SIM OTA management, subscription management, and remote key handling
• Participate in strategy discussions and represent the company in technical forums, industry bodies, and partner workshops
• Provide internal support and deep SIM/eSIM expertise to internal teams

SIM Solution Architect

• Lead Generation and Prospecting : in key target industries to build a robust sales pipeline meeting or exceeding monthly and quarterly sales targets.
• Identify, research, and engage new business opportunities through research, networking, cold calling, and other outreach methods.
• Define and Execute: Your specific sales strategy from end to end to gain new customers and grow 1NCE market share.
• Act on Opportunities and Drive Fast Sales Cycle: Identify and respond to new sales opportunities with urgency and focus, maintaining momentum throughout the sales process.
• Prioritize Effectively: Manage your pipeline with a keen sense of which opportunities need immediate attention to close deals efficiently.
• Solution Selling : Utilize a consultative sales approach to understand customer pain points, business requirements, and technological landscape.
• Client Engagement : Develop and maintain strong relationships with C-level and senior stakeholders within enterprise accounts to understand their business needs and position IoT solutions effectively.
• Maintain customer focus: Consistently prioritize customer needs in all interactions and activities, actively striving to position the brand (1NCE) as the leading provider of IoT connectivity.
• Product Knowledge : Maintain deep knowledge of our IoT solutions, products, and services, as well as an understanding of competitor offerings.
• Collaborate to Expedite Processes: Work closely with back-office support and fulfillment teams to streamline processes and ensure a quick and seamless experience.
• Cross-functional Collaboration : Work closely with technical and marketing teams to ensure that customer requirements are accurately translated into our IoT offerings and delivery.
• Market Research : Stay updated on industry trends, emerging technologies, and competitor activities to continuously enhance sales strategies and maintain a competitive edge.
• Collaborate Internationally: Interact with the international team to align efforts and achieve regional targets.
• Self-Motivated : Driven to meet or exceed targets and able to work independently with minimal supervision.
• Adaptability : Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing business needs.