Customer Success Manager
1mind
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $125,000 - $175,000 per year
About the role
- Own a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success
- Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve
- Partner with customers to define success criteria and connect product usage to meaningful business outcomes
- Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams
- Lead renewals with a proactive, value-driven approach and identify expansion opportunities
- Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps
- Share customer insights internally to influence product direction and help scale repeatable success practices
- Operate with a strong bias to action and comfort navigating ambiguity
Requirements
- 5+ years of experience in Customer Success, Account Management, Implementation, or similar customer-facing roles in B2B SaaS
- Experience managing complex customer relationships with multiple stakeholders
- Experience supporting renewals, retention, or customer growth initiatives
Benefits
- Equity
- Bonus 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementImplementationB2B SaaSRenewalsRetentionCustomer Growth
Soft Skills
Strategic AdvisorStakeholder ManagementProactive ApproachValue-DrivenCommunicationCustomer EngagementChange ManagementBias to ActionNavigating Ambiguity