Customer Service Representative – Solutions & Satisfaction Management
1KOMMA5°
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Point of contact for 1st-level support and site managers
- End-to-end resolution of complex technical and commercial inquiries
- Handling data protection and legal inquiries in coordination with the legal department
- Acting as an interface between customers, Customer Care, specialist departments and branch offices
- Identifying software and hardware faults and supporting their resolution
- Analyzing causes of complaints and driving process improvements
Requirements
- Minimum 3 years of relevant experience in customer service
- Technical affinity and interest in renewable energy
- Strong communication skills and a genuine enjoyment of helping people
- Fluent German (C-level); additional languages are a plus
Benefits
- Option to work from our brand-new offices in central Hamburg, Berlin & Munich and/or remotely
- Access to company technical equipment for personal use outside of work
- Be part of a fast-growing company with significant development potential where you can independently build things and make a tangible impact
- Flat hierarchies, responsibility during onboarding and direct collaboration with management
- Contribute to the energy and mobility transition megatrend
- Access to over 7,600 fitness partners via the EGYM Wellpass
- Company bike leasing (JobRad) for flexible and eco-friendly mobility
- Benefits and discounts through Futurebens
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillscustomer serviceproblem-solvingprocess improvementtechnical affinityinterpersonal skillsteam collaborationanalytical skillscustomer supportenjoyment of helping people