Customer Service Agent – German Speaking

1GLOBAL

German-speaking Customer Service Agent supporting enterprise customers for 1GLOBAL, a global mobile connectivity provider. Resolving telecom issues by phone and email while coordinating escalations and account retention.

Posted 8/5/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and technical support, with strong capabilities in managing customer relationships and resolving issues effectively. Proficient in both French and English, with a solid understanding of GSM and VoIP technologies.

Highest-signal resume keywords

Customer Relationship ManagementTechnical SupportGSM KnowledgeBilingual CommunicationAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft OfficeTicketing SystemsCustomer Service ProceduresGSM SupportVoIP Support

Soft Skills

Professional Telephone MannerCall Management SkillsTeamworkOrganizational SkillsAttention to Detail

Industry Keywords

HelpdeskCustomer ServiceCall CentreMobile Handset SupportTelecoms

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Act as first-line support for customers, resolving technical queries by phone and email
Track, collate, and respond to customer issues within agreed timescales
Escalate and liaise with Technical Support in Portugal for complicated cases
Work closely with Service Account Managers to help develop, grow, and retain customer accounts

Requirements

What you’ll need

Thorough working knowledge of Microsoft Office, ticketing systems, and customer service procedures
Knowledge of supporting GSM preferred
Professional telephone manner and call management skills
Outstanding written and verbal skills in French required
Excellent written and verbal English skills, including translating technical information into understandable language for customers
Exceptional customer relationship management skills, including handling complaints effectively
Good teamwork, organizational, and time management skills
Excellent analytical and problem-solving skills
Good attention to detail and ability to understand and follow technical processes accurately
Experience may come from Helpdesk, Customer Service, Call Centre, Mobile Handset Support, or Telecoms roles involving GSM and VoIP
Availability to work Monday to Sunday in rotating shifts, adjusting for Daylight Saving Time: winter 5am–2pm, summer 4am–1pm
Applicants must already have the legal right to live and work in Brazil

Benefits

Comp & perks

CLT contract — enjoy job stability and reliable benefits that value your work
Quarterly performance bonuses to reward your hard work and achievements
Meal allowance paid into Caju card — R$100 per working day
Health insurance with SulAmérica — 50% covered by the company
Extended parental leave — 180 days of maternity leave and 20 days of paternity leave
Daycare allowance provided to mothers with children under 3 years old — R$500 per month per child
Growth Opportunities
Major Transaction Exposure
Work with a Talented Team
Dynamic Work Environment
Professional Development
International Experience
Open Communication Culture
Get Things Done Attitude