Customer Service Agent – English Speakers

1GLOBAL

Customer Service Agent providing first line technical support in English. Joining a dynamic team at a fast-growing global mobile communications provider in Brazil.

Posted 4/24/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

TypeScriptVoIP

About the role

Key responsibilities & impact

Acting as first line support to our customers – aiming to solve their technical queries by phone and email
Tracking, collating and responding to customer issues within agreed timescales
Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases
Working closely with Service Account Managers to help develop, grow and retain customer accounts

Requirements

What you’ll need

Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
Knowledge of supporting GSM - preferred.
A professional telephone manner and call management skills.
Outstanding written and verbal skills in French is required.
Excellent written and verbal English skills – able to take technical information and translate into easily understandable language for customers.
Exceptional customer relationship management skills – including handling complaints effectively.
Good teamwork, organizational and time management skills.
Excellent analytical and problem-solving skills.
Good attention to detail and the ability to understand and follow technical processes accurately.
You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.
Availability to work Monday to Sunday, in rotational shifts – our team works in three different shifts covering 24 hours, 7 days a week

Benefits

Comp & perks

CLT contract — enjoy job stability and reliable benefits that value your work
Quarterly performance bonuses to reward your hard work and achievements
Meal allowance paid into Caju card — R$100 per working day
Health insurance with SulAmérica — 50% covered by the company
Extended parental leave - 180 days of maternity leave and 20 days of paternity leave.
Daycare allowance provided to mothers with children under 3 years old — R$500 per month per child

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Officeticketing systemscustomer service proceduresGSM supportVoIP supportanalytical skillsproblem-solving skillsattention to detailtechnical processes

Soft Skills

professional telephone mannercall management skillswritten communication skillsverbal communication skillscustomer relationship managementteamworkorganizational skillstime management skillshandling complaints