Regional Operations Lead

1FORCE

Manage a team of independent contractors conducting background investigations for 1FORCE. Support field investigators in compliance, productivity, and training needs with minimal travel.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and organizational skills while effectively managing independent contractors in background investigations. Proficient in applying problem-solving and critical thinking skills to navigate complex issues and ensure compliance with agency programs.

Highest-signal resume keywords

LeadershipDCSA Program KnowledgeProblem Solving SkillsMS Office Suite ProficiencyCritical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Background Investigations ManagementCase Note Retention ComplianceInventory MonitoringProduction Level ManagementTraining Requirements Management

Soft Skills

Communication SkillsOrganizational SkillsFlexibilityAdaptabilityAttention to Detail

Tools & Technologies

Data PlatformsMS Office Suite

Industry Keywords

DCSADHS-WideBI ContractsPIPSFWS Programs

About the role

Key responsibilities & impact

Overall management for a group of geographically dispersed independent contractors conducting background field investigations on behalf of 1FORCE.
Consistent communication with field investigators to monitor inventory as well as production levels, timeliness, and quality requirements.
Provide necessary support for field investigators to include fee approval, manifesting compliance, case note retention/compliance, case assignments, timeliness and quality status, training requirements and case incentive opportunities as they occur.
Leverage customer and internal data platforms to identify trends, problem areas and growth opportunities.
Monitors the workload and distribution of items across a region, including monitoring and approving incentives for independent contractors.
Provide updates to field staff on internal and external policy, procedural and process changes.
Prepare for and conduct field visits as needed with investigative field staff (less than 10% travel).

Requirements

What you’ll need

Must be a leader, motivator, highly organized and always maintain a professional demeanor.
Thorough understanding of agency programs to include DCSA, DHS-Wide and other BI contracts.
Flexibility, adaptability and able to work with others at all levels in a rapidly changing environment.
A desire to create new relationships quickly and demonstrated communications skills to clearly explain detailed strategies and complex subjects to management and Customer.
Demonstrated ability to effectively manage multiple processes and projects with short deadlines and changing priorities.
Proven ability to apply problem solving skills to work through complex issues and apply successful solutions.
Strong critical thinking skills to make objective assessments and provide constructive feedback.
Strong work ethics to include punctuality, organization and attention to detail.
Must have experience working with DCSA’s PIPS and FWS programs.
Working knowledge and skills with MS Office Suite.

Benefits

Comp & perks

Fully remote 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score