Call Center Team Lead
1840 & Company
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteSalary
💰 $8 per hour
Job Level
Senior
About the role
- Provide support to agents by answering questions and assisting with calls.
- Report any employee issues or concerns to the supervisor.
- Monitor agent calls and provide quality assurance evaluations.
- Provide immediate feedback, including rewarding employee performance, coaching and counseling.
- Responsible for the collection and handling of sensitive customer data, including credit card numbers.
- Maintain client and customer confidentiality.
- Maintain all project productivity, efficiency, and quality goals.
- Arrive at work on time and adhere to attendance expectations.
- Assist in the training and development of new employees through demonstration, answering questions, observing and offering constructive feedback.
- Act as a subject matter expert for the program for other departments.
- Other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Prior work experience in a customer service role preferred
- Excellent telephone etiquette and ability to communicate effectively.
- Ability to speak confidently and persuasively with customers.
- Ability to demonstrate professionalism and enthusiasm on each call.
- Ability to handle stress, including difficult or emotional customers.
- Accurate spelling and strong writing skills.
- Basic computer and keyboarding skills; knowledge of internet and e-mail preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicequality assurancedata handlingtelephone etiquettewriting skillscomputer skillskeyboard skillsinternet knowledgeemail knowledge
Soft skills
communicationprofessionalismenthusiasmstress managementcoachingcounselingfeedbackteamworkproblem-solving
Certifications
high school diploma