Customer Service Agent
1840 & Company
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Junior
About the role
- Customer Service Agents will handle order entry and resolution with precision and professionalism.
- Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
- Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
- Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
- Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
- Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.
Requirements
- English proficiency level - C1
- At least (6) months experience in customer service role, 1 year preferred
- Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
- Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
- Strong prioritization skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
- Ability to work independently
- Basic computer and keyboarding skills
- Knowledge of internet and e-mail required
- Typing Skills (20 WPM+)
- Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
- Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.
Benefits
- 8 days of classroom training
- 5 days of nesting
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entryorder managemente-commerce processingCRMwriting skillstyping skillsproblem-solvingcritical thinkingattention to detailtime management
Soft skills
communicationcollaborationflexibilityprioritizationindependencetelephone etiquetteteamworkadaptabilitycustomer servicefeedback capture