Account Manager – Employer Partnerships

12twenty

. Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs .

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 per yearWebsite

About the role

Key responsibilities & impact

Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs
Proactively identify and manage expansion opportunities within existing accounts, collaborating with 12twenty’s Partnership team to drive strategic growth initiatives
Prepare and facilitate strategic interactions including virtual and in-person account reviews, webinars, and demos to maintain and grow strong client engagement
Build and nurture long-term relationships that inspire product loyalty and maximize the utilization of 12twenty’s technology suite
Identify and implement process improvements within the account management department to enhance efficiency and client satisfaction

Requirements

What you’ll need

4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts
The ability to manage a large portfolio of clients while effectively driving expansion opportunities
Strong cross-functional collaboration skills, with the ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals
The ability to think strategically, adapt quickly to new challenges, and make informed decisions
Confidence in making recommendations that drive client success and business growth
Bachelor’s degree is required

Benefits

Comp & perks

Competitive salary
Generous PTO policy
Full benefits, including 401(k)
Regular team happy hours and activities
Remote work flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalesproject managementclient retentionexpansion opportunitiesprocess improvementsclient satisfaction

Soft Skills

cross-functional collaborationinfluencemotivationstrategic thinkingadaptabilitydecision makingrecommendation skills

Certifications

Bachelor’s degree