Senior Customer Support Specialist
12Go
contract
Posted on:
Location Type: Remote
Location: Thailand
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Job Level
About the role
- Resolve customer complaints via email or social media
- Assist customers by providing the information they require
- Communicating and coordinating with colleagues and other departments as necessary
- Track bad reviews and support cases to identify problems & resolve them
- Suggest and make changes to improve operational workflows.
Requirements
- Up to 2-3 years of experience in CS
- Verbal and written fluency in English
- Knowledge of Internet services and software technologies
- Knowledge of Zendesk is a plus
- Self-organized and great time management skills
- Strong problem-solving and multitasking skills
- Can raise a question and/or deliver any issue to the responsible person
- Quick to adapt to changing situations
- Quick in responding and an ability to prioritize tasks
- Looking for a long-term job.
Benefits
- Engaging work on a product that enables millions of travelers to book their trips daily
- Full-time remote working - 5 days a week, 8 hours per day; (working time - negotiable)
- Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms)
- Internal growth and internal mobility opportunities
- Competitive annual leave, sick leave, and public holidays
- Annual company offsite in Thailand
- High-growth start up international environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem-solvingmultitaskingtime managementoperational workflows
Soft Skills
verbal communicationwritten communicationself-organizationadaptabilityprioritization