Lead Cloud Integrations Engineer

11:11 SYSTEMS

Lead Cloud Integrations Engineer managing cloud migrations for clients at 11:11 Systems. Driving customer success through effective integration and strong relationship management.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $72,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in VMware administration and cloud-based infrastructure services, with a strong focus on delivering superior customer service and effective problem resolution. Capable of managing complex virtual environments while adhering to best practices and company policies.

Highest-signal resume keywords

VMware AdministrationVMware Management ToolsCloud-Based Infrastructure ServicesTechnical Support ExperienceCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VMwareVCenterVCloud DirectorVMware Configuration ManagerVirtualization TechnologiesOpenStackAWSBaaSIaaSDRaaS

Soft Skills

Excellent CommunicatorDetail-OrientedGoal-OrientedPositive AttitudeProfessional Growth Aptitude

Industry Keywords

Migration ServicesService ManagementTechnical LeadEscalation ManagementData Privacy Practices

Tech Stack

Tools & technologies

AWSCloudOpenStackVMware

About the role

Key responsibilities & impact

Deliver migration services to meet 11:11 Systems’ integrations strategy to customers.
Provide feedback to leadership as necessary to ensure that escalated tickets are prioritized and triaged as appropriate.
Triage incoming requests for 11:11 Systems’ migration strategy and plan out technical requirements with the team.
Act as a technical lead for the Cloud Integration team to resolve customer migration / integration problems.
Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc.
Practice extreme ownership of project ticket(s) within area of responsibility.
Follow 11:11 Systems’ best practices for service management.
Deliver superior customer service while maintaining professional relationships.
Own ticket escalations and ensure that it is followed on a consistent basis.
Ensure that migration-related incidents and problems are mitigated.
Collaborate with vendors for support needs.
Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner.
Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments.
Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.
Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies.
Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
All other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent work experience required.
4+ years recent experience as a technical, hands-on, enterprise VMware administrator.
Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).
Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures.
Experience should include implementing and managing multiple virtual environments.
Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc.
Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS.
4+ years of experience as a technical support representative with extensive hands-on troubleshooting.
Excellent communicator, high energy, positive attitude, aptitude for professional growth.
Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills.
Ability to pursue positive outcomes for assigned tasks independently.
Must be able to work in assigned country without a visa sponsorship.

Benefits

Comp & perks

Comprehensive healthcare plan options
Retirement plan with company match
Life, other supplemental insurances
Paid time off and company holidays
New Parent Leave
Wellness programs