Customer Success Manager

11:11 SYSTEMS

Customer Success Manager for 11:11 Systems managing customer experience programs. Collaborating across teams to drive customer success and improve service delivery.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $43,000 - $63,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the success of any assigned customers
Understand the company’s vision and goals for customer success
Maintain the company’s customer success strategy
Coordinate with the team and other departments
Track customer data, including information from all systems
Provide effective communications about customer experience
Continually improve processes, programs, and customer service skills
Collaborate with other teams on products, support, and account management

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Computer Science, Information Systems or related field
Three years of Customer Success or Account Management experience
Strong communication and interpersonal skills
Excitement about working with multi-disciplined departments
Customer-centric and team-centric mindset
Ability to manage multiple projects, activities, and tasks simultaneously
Ability to develop and manage client portfolios

Benefits

Comp & perks

Comprehensive healthcare plan options
Retirement plan with company match
Life, other supplemental insurances
Paid time off and company holidays
New Parent Leave
Wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Data TrackingProcess ImprovementProject ManagementCustomer Service SkillsBusiness AdministrationInformation Systems

Soft Skills

Team-Centric MindsetCustomer-Centric MindsetAbility to Manage Multiple Projects

Certifications

Bachelor’s Degree