Enterprise Solutions Manager

11:11 SYSTEMS

Enterprise Solutions Manager leading technical service delivery on large accounts at 11:11 Systems. Responsible for strategic direction and client relationship management across key stakeholders.

Posted 6/25/2026full-timePune • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudFirewallsLinuxSwitchingUnixVMware

About the role

Key responsibilities & impact

Lead and manage technical service delivery on large & complex accounts.
Document and understand the customer’s current, future / desired state, business goals and challenges.
Provide technical and strategic direction from initial solution design to steady state.
Serve as the single point of ownership for technology solutions.
Implement and manage effective governance practices and procedures.
Develop highly productive customer relationships and become a Trusted Advisor.
Direct lifecycle management (LCM) activities to maintain up to date technical documentation.
Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability.
Contribute to securing renewals for expiring contracts by articulating our value to the customer.
Identify sales opportunities and collaborate with Account Executives to grow revenue.
Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management.
Effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs).

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field
10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments.
Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc
At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience
Functional knowledge and experience on following:
- Windows Server Virtualization; including VMWare & Hyper-Vs
- Networking; including routing and switching, security, and firewalls
- Storage & backup services/administration
- Database; Understanding of data models and data flows in complex multitier database and application environments.
- Unix/Linux BCP & DR scenarios/solutions
- Knowledge of Multi-Tier Application architecture design
Strong interpersonal skills, customer service skills and communication skills
Problem-solving skills to be able to resolve technical issues.
Ability to train customers to use systems and software.
Must be legally eligible to work without visa sponsorship.

Benefits

Comp & perks

Healthcare Insurance Plan
Life Insurance
Paid Vacation & Holidays
India Pension Scheme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solution architecturetechnical service deliverylifecycle managementWindows Server VirtualizationVMwareHyper-VnetworkingdatabaseUnix/Linuxmulti-tier application architecture

Soft Skills

interpersonal skillscustomer service skillscommunication skillsproblem-solving skillsrelationship managementstrategic directiongovernance practicestraining abilitiestrusted advisorsales opportunity identification

Certifications

MCSECCIERHCEVCPCCDPITILv3TOGAFPRINCE2