Enterprise Solutions Manager

11:11 SYSTEMS

Enterprise Solutions Manager leading technical service delivery on large accounts. Responsible for strategic support and relationship management with key stakeholders.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudFirewallsLinuxSwitchingUnixVMware

About the role

Key responsibilities & impact

Lead and manage technical service delivery on large & complex accounts.
Direct the design, implementation, and lifecycle management of solutions.
Provide strategic business and technology support to your customer.
Document and understand customer’s current, desired state, business goals and challenges.
Serve as the single point of ownership for technology solutions and coordinate resources globally.
Implement and manage effective governance practices and procedures.
Develop highly productive customer relationships and become a Trusted Advisor.
Direct lifecycle management (LCM) activities to maintain up to date technical documentation.
Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing.
Manage service / relationship risk areas and takes steps to mitigate.
Contribute to securing renewals for expiring contracts.
Participate in engineering efforts required to develop new capabilities.
Identify sales opportunities and collaborate with Account Executives.
Meet/Exceed SLA targets.
Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs).

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field
10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments.
Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc
At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience
Functional knowledge and experience on following: Windows Server Virtualisation; including VMWare & Hyper-Vs
Networking; including routing and switching, security, and firewalls
Storage & backup services/administration
Database; Understanding of data models and data flows in complex multitier database and application environments.
Unix/Linux
BCP & DR scenarios/solutions
Knowledge of Multi-Tier Application architecture design
Strong interpersonal skills, customer service skills and communication skills
Problem-solving skills to be able to resolve technical issues.
Ability to train customers to use systems and software.
Must be legally eligible to work without visa sponsorship.

Benefits

Comp & perks

New Parent Leave
Primary Care Leave
Additional Leaves
Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solution architectureservice deliveryWindows Server VirtualisationVMwareHyper-VnetworkingroutingswitchingUnixLinux

Soft Skills

interpersonal skillscustomer service skillscommunication skillsproblem-solving skillsrelationship managementstrategic supportgovernance practicestrusted advisortraining abilityrisk management

Certifications

MCSECCIERHCEVCPCCDPITILv3TOGAFPRINCE2Cloud certificationprofessional certification