Sales

• Manage a territory-based book of existing 10x instrument customers to drive on-time renewal of service contracts across Chromium, Visium, and Xenium systems.
• Generate and deliver renewal quotes, including options for multi-year agreements, premium support tiers, and bundled service offerings.
• Meet or exceed quarterly and annual renewal revenue targets.
• Work closely with 10x Account Executives & Managers to align renewal activities with the broader account strategy, active sales cycles, and customer engagement plans.
• Partner with Field Service Engineers, Technical Support to understand instrument performance, recent service visits, and any issues that could impact renewal likelihood.
• Coordinate with Sales Operations, Finance, and Logistics to ensure accurate contract activation, billing, and entitlement management.
• Conduct proactive outreach to customers via email, phone, and virtual meetings about upcoming service expirations.
• Educate customers on the importance of service coverage for uptime, workflow reliability, and maintaining validated performance on single cell, spatial, and in situ platforms.
• Identify at-risk renewals and work with Account Executives to develop recovery strategies.
• Maintain accurate CRM data in Salesforce, including renewal pipeline, forecast updates, and customer communication.
• Deliver a consistent, high-quality customer experience that strengthens long-term relationships with 10x.
• Identify service upsell opportunities (extended coverage, multi-instrument bundles) and escalate to Account Executives when appropriate.
• Provide customer feedback to Product Marketing and Service Leadership to help evolve service offerings.

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