10x Genomics

Manager

• Lead the design, development, and implementation of computational pipelines and analytical frameworks supporting clinical diagnostics.
• Partner with the Diagnostic Assay Development team and external collaborators.
• Drive biomarker discovery and translational analyses in clinical research studies.
• Implement robust statistical and computational frameworks.
• Build and lead a high-performing team of bioinformaticians.
• Establish data management and computational infrastructure in collaboration with relevant teams.

Senior Manager, Clinical Bioinformatics

Field Engineer

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Analyze complex situations and apply independent judgment when resolving problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures.

Field Service Engineer

Account Executive

• Develop and manage a territory plan to meet or exceed business goals.
• Apply technical credibility to consult with customers on technology solutions.
• Demonstrate funnel management skills with strong hunting/prospecting and closing skills.
• Establish trust with customers, understand their research needs and internal dynamics, and take a consultative selling approach to provide the right solutions.
• Develop deep knowledge of customer ecosystems and decision-makers.
• Work effectively with sales and support teams.
• Work closely with other roles, aligning internal responsibilities and goals, and leveraging experts to drive customer decisions.
• Manage the customer relationship post-purchase to support ongoing consumables use and identify new and future research opportunities and needs.
• Commit to rigorous business and territory planning, applying market and customer knowledge to ensure accurate and timely forecasting.
• Maintain current knowledge of genetic analysis markets, products, and buying practices required to effectively compete in the assigned territory.

Technical Writer

• Work in a dynamic and fast-paced environment to collaborate with multidisciplinary teams. Understand and acquire product-specific information from subject matter experts and draft detailed instrument-related documents, including service and maintenance documents, using MadCap Flare and Adobe InDesign.
• Collaborate with technical illustrators to help develop documentation visuals.
• Own document creation from inception to completion, including revisions.
• Process and release final documents using a documentation change control system.
• Adhere to policies, procedures, style guides, and quality documents.
• Contribute towards defining better processes and infrastructure for efficient content generation.

Senior Technical Writer – Hardware

• Strategic Account Planning: Develop and manage a territory plan to meet or exceed business goals.
• Customer Consultation: Apply technical credibility to consult with customers on technology solutions.
• Sales Management: Demonstrate funnel management skills with strong hunting/prospecting and closing skills. Consistently and accurately manage the sales process, including sales forecasting, pipeline management, and sales tracking through the use of the CRM system and other designated IT tools.
• Customer Relationships: Establish trust with customers, understand their research needs and internal dynamics, and take a consultative selling approach to provide the right solutions. Ensure high customer satisfaction post-sale.
• Market Knowledge: Develop deep knowledge of customer ecosystems and decision-makers. Stay up-to-date on research trends to identify high-value leads.
• Team Coordination: Work effectively with sales and support teams.
• Collaboration: Work closely with other roles, aligning internal responsibilities and goals, and leveraging experts to drive customer decisions and an exceptional customer experience from awareness through adoption and utilization.
• Post-Purchase Support: Manage the customer relationship post-purchase to support ongoing consumables use and identify new and future research opportunities and needs.
• Business Planning: Commit to rigorous business and territory planning, applying market and customer knowledge to ensure accurate and timely forecasting.
• Market and Product Knowledge: Maintain current knowledge of genetic analysis markets, products, and buying practices required to effectively compete in the assigned territory.

• The Account Executive, New England Academic is a field-based position responsible for the overall success of our Chromium and Visium franchises and for driving Xenium consumables utilization within top- and mid-tier academic and government accounts.
• It will cover Massachusetts General Hospital, Brigham and Women’s Hospital, and Beth Israel Hospital.
• The ideal candidate will possess strong technical knowledge in Single Cell and Spatial profiling, demonstrating technical credibility to effectively consult with customers and influence key decisions on technology and product choices.
• A strong history of account relationships with key thought leaders in the Genomics space is essential.
• Additionally, the role requires strong business acumen to build successful account and territory plans, translating territory strategy into business results.
• What you will be doing: Strategic Account Planning, Customer Consultation, Sales Management, Customer Relationships, Market Knowledge, Team Coordination, Collaboration, Post-Purchase Support, Business Planning, Market and Product Knowledge.

Senior Manager, Clinical Bioinformatics

Field Service Engineer

Account Executive

Senior Technical Writer – Hardware

Account Executive

Field Service Engineer

Account Executive, Academic