Product Manager – Telephony

10Pearls

Product Manager shaping telephony and contact-center capabilities for 10Pearls, an AI-native digital engineering partner. Owning roadmaps, KPIs, discovery, and AWS Connect requirements.

Posted 8/5/2026contractRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management, focusing on telephony and contact center capabilities, while effectively communicating product strategy and managing stakeholder relationships. Proficient in utilizing OKRs and KPIs to track product performance and drive decision-making.

Highest-signal resume keywords

Product Management FundamentalsAWS ConnectTelephony/Call Center SystemsOKR/KPI OwnershipStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Backlog ManagementRoadmap DevelopmentCustomer Pain Point AnalysisTechnical Requirement TranslationIVR DesignContact Flow Management

Soft Skills

Executive PresenceConfident CommunicationStakeholder Engagement

Tools & Technologies

AWS Connect

Industry Keywords

TelephonyContact CenterCustomer Service Platform

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Serve as the primary advocate for the product's customers, combining Voice of the Business with Voice of the Customer to shape product decisions
Own OKRs and KPI tracking for the product area, and use them to measure and communicate progress and value delivered
Manage and prioritize the product backlog
Run discovery sessions to surface customer pain points, validate ideas, and inform roadmap decisions
Drive the roadmap alongside delivery teams, balancing business priorities, technical feasibility, and customer impact
Communicate product strategy, priorities, and status to stakeholders, including senior leadership
Define and drive product strategy for telephony and contact center capabilities
Partner with engineering teams building on AWS Connect to translate business and customer needs into technical requirements
Evaluate and prioritize telephony/call center system needs, including routing, IVR, and contact flows, within the broader product roadmap

Requirements

What you’ll need

Solid grounding in product management fundamentals, including backlog management, roadmap development, OKR/KPI ownership, and stakeholder communication
Understanding of AWS Connect and telephony/call center systems
Executive presence and ability to communicate confidently and credibly with senior leadership and represent the product externally
Prior experience as a product manager for a contact center, telephony, or customer service platform preferred
Experience partnering with engineering teams on AWS-based telephony solutions preferred

Benefits

Comp & perks

Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
Employer-funded health reimbursement account (HRA) for the high-deductible health plan option
Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
Employer-paid short-term, long-term, life, and AD&D insurance
Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site