10Pearls

Account Manager

• Serve as the primary business relationship owner, building trusted partnerships at multiple levels within the client organization.
• Develop and execute strategic account plans to identify and close new, renewal, and expansion opportunities.
• Own the end-to-end P&L for assigned accounts, including forecasting, budgeting, and ensuring profitability.
• Manage the account backlog in partnership with delivery leadership to optimize resource mix and navigate scope.
• Collaborate closely with delivery teams to ensure projects meet client expectations, deliver intended business value, and provide a foundation for future work.
• Drive the entire sales cycle for expansion opportunities within your accounts.
• Leverage your deep healthcare knowledge to bring relevant insights, trends, and innovative ideas to your clients.
• Work seamlessly with practices (Engineering, Design, Data/AI), marketing, and alliance teams to formulate and execute a cohesive growth plan for each account.

Account Manager – Healthcare Services

Client Partner

• Consistently prospect, pursue, and close new Salesforce services business. Identify and qualify leads, generate call lists, and secure meetings with key decision-makers.
• Build and grow strong client relationships by acting as a Salesforce strategic advisor, managing expectations, and ensuring alignment between clients, our delivery teams, and executive stakeholders.
• Understand client business priorities and pain points to architect tailored Salesforce solutions that maximize their return on investment and digital transformation goals.
• Work with clients to identify new needs, scope complex Salesforce projects, and negotiate statements of work, pricing, and contract terms.
• Identify growth areas within existing accounts and develop strategic plans to expand our Salesforce footprint and services.
• Build customer advocates by developing deep strategic relationships, ensuring successful outcomes, and fostering a loyal client base that references our work.
• Lead the pursuit and capture of client renewals, expansions, and follow-on Salesforce projects.
• Develop and implement Salesforce-specific sales initiatives and contribute to practice-building best practices.

Account Manager – Healthcare Services

Salesforce Client Partner