AWS Connect Developer – Contract

10Pearls

AWS Connect Developer building Amazon Connect contact-center solutions for 10Pearls, an AI-native digital engineering partner. Developing IVR flows, Lambda integrations, Lex bots, CRM integrations, and infrastructure-as-code deployments.

Posted 8/5/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and configuring Amazon Connect contact flows, integrating AWS Lambda functions, and building conversational IVR experiences with Amazon Lex. Proficient in deploying infrastructure-as-code using CloudFormation or Terraform while ensuring compliance and quality through monitoring and reporting.

Highest-signal resume keywords

Amazon Connect ConfigurationAWS Lambda DevelopmentConversational IVR with Amazon LexInfrastructure-as-Code with CloudFormationAWS Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Amazon ConnectAWS LambdaAmazon LexCloudFormationTerraformContact LensIVR Call FlowsAPI IntegrationData LookupCloudWatch

Soft Skills

Analytical SkillsSound JudgmentIndependent WorkProject Completion

Tools & Technologies

SalesforceServiceNowCloudWatchEvent Streams

Certifications & Qualifications

AWS Certified DeveloperAWS Certified Solutions Architect

Industry Keywords

Call CenterContact CenterUser Acceptance TestingAgile Software DevelopmentSoftware Development Life Cycle

Tech Stack

Tools & technologies

AWSSDLCServiceNowTerraform

About the role

Key responsibilities & impact

Design, build, and configure Amazon Connect contact flows, including IVR call flows, routing profiles, queues, hours of operation, and quick connects
Develop and integrate AWS Lambda functions to support Connect contact flows, including data lookups, dynamic routing logic, and third-party API calls
Build and tune conversational IVR experiences using Amazon Lex, including intents, slots, and bot integration with Connect
Configure Amazon Connect Contact Lens, call recording, and Contact Trace Records (CTRs) for reporting and quality/compliance needs
Integrate Amazon Connect with CRM and other backend systems, such as Salesforce and ServiceNow, via APIs and event streams
Monitor, troubleshoot, and optimize contact center performance using CloudWatch metrics, logs, and alarms
Support deployment and infrastructure-as-code practices for Connect instances using CloudFormation or Terraform across environments
Partner with contact center operations, workforce management, and business stakeholders to translate call center requirements into technical Connect configurations
Document Connect designs, configurations, and technical specifications for the project team and future maintenance
Support and coordinate user acceptance testing (UAT) for new or updated contact flows
Communicate enhancements, changes, and issues to project managers and stakeholders

Requirements

What you’ll need

Bachelor's degree in a technical field, such as computer science or engineering, or equivalent experience
5–7 years of related experience
Hands-on experience developing and configuring Amazon Connect, including contact flows, routing, and Lambda integrations
Call center/contact center experience supporting or building solutions for a live call center environment
Experience with Amazon Lex, Amazon Polly, and Contact Lens for conversational IVR and quality/analytics use cases
Familiarity with infrastructure-as-code using CloudFormation or Terraform for deploying and managing Connect instances
AWS certification, such as AWS Certified Developer or AWS Certified Solutions Architect
Knowledge of Agile software development and the software development life cycle (SDLC)
Strong analytical skills, sound judgment, ability to work independently, and ability to drive projects to completion

Benefits

Comp & perks

Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
Employer-funded health reimbursement account (HRA) for the high-deductible health plan option
Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
Employer-paid short-term, long-term, life, and AD&D insurance
Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site