Client Partner
10Pearls
full-time
Posted on:
Location Type: Remote
Location: Florida • Illinois • United States
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About the role
- Consistently prospect, pursue, and close new business. Ability to identify new leads and prospects, generate call lists, and obtain client meetings. Cold and warm calling skills; experience dealing with and managing objections.
- Build and grow strong client relationships through regular communication, firm alignment and expert expectation management to increase the partnership between 10Pearls, client, delivery teams, and executive stakeholders.
- Understand the client's business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing their return on investment.
- Work with clients to identify new needs and obtain qualified job requirements. Negotiate with clients to establish appropriate bill rates, contract terms, and fees.
- Identify client growth areas and strategically plan with the Sales and Executive team to grow existing teams and help identify growth opportunities.
- Build customer advocates - develop deep strategic client relationships and build a loyal client base that actively advocates for our company.
- Develop and implement Customer Success Initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices.
- Leads the pursuit and capture of client renewals.
Requirements
- 10+ years’ of experience selling technical services including digital transformation.
- Client Account Management and Client Advocacy experience with proven customer/client facing skills.
- Ability to exhaust all avenues and present best value and pricing to leads and prospects and convert them to clients.
- Ability to communicate effectively and interface with at all levels, including senior management and technical personnel.
- A strong team player and servant leader who thrives in a fast paced, dynamic environment, you excel at proactively and positively managing change.
- Ability to multitask as a detailed oriented, curious, and strong problem solver.
- Effectively manage high pressure situations with a high degree of patience, tenacity, and tact, by involving the appropriate resources as necessary.
- Highest commitment to customer service and satisfaction.
- Strong problem resolution negotiation and closing skills. Excellent planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.
- Results oriented. Ability to plan week, month, and quarter with proven results.
- Determination, persistency, and ability to add new clients. Ability to take “no” for an answer.
- A sense of urgency and a bias for action.
Benefits
- Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
- Employer-funded health reimbursement account (HRA) for the high deductible health plan option
- Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
- Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
- Employer-paid short term, long term, life, and AD&D insurance
- Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
- Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client account managementcustomer success initiativesnegotiation skillssales strategydigital transformationproblem resolutioncold callingwarm callinglead generationcontract management
Soft Skills
communication skillsinterpersonal skillsteam playerservant leadershipproblem solvingtime managementorganizational skillspatiencetenacityadaptability