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IT Support

• Serve as the primary point of contact for customers experiencing technical issues.
• Debug and resolve configuration problems related to integrations, automations, workflows, and platform settings.
• Reproduce, document, and escalate complex issues to engineering when needed.
• Guide customers on best practices for setup, activation, and ongoing use of Distance.
• Work in ticketing systems to ensure timely responses and SLAs.
• Partner with product and engineering to identify recurring issues and contribute to long-term solutions.
• Maintain clear and empathetic communication with customers via call and email throughout the troubleshooting process.
• Create and update support documentation, playbooks, and workflows.
• Participate in improving internal tools and processes that streamline support.
• Become a product expert capable of understanding new features, testing updates, and giving feedback.

Technical Customer Support Specialist

Sales Development Rep

• Develop a scalable and repeatable outbound sales pipeline focused on cold calling.
• Understand customer objections and recommend tailored solutions effectively.
• Prepare customized proposals and close agreements through strategic cold outreach.
• Build and maintain strong client relationships, identifying upselling and reselling opportunities.
• Maintain accurate records of sales activities, client interactions, and transactions in the CRM.
• Consistently achieve your KPIs/sales quotas through relentless cold-calling efforts.

Sales Development Representative

Frontend Engineer

• Develop, ship and maintain Distance’s front-end application.
• Develop, ship and maintain high quality interfaces for our marketing pages.
• Work with our designers to transform ideas and design into modern, clean and readable code.
• Implement robust engineering solutions with thoughtful designs across the full-stack.
• Shepherd products from design and specification to live deployments.
• Full-time remote role working EST hours.

Frontend Developer

• Develop, ship and maintain Distance’s front-end application.
• Develop, ship and maintain high quality interfaces for our marketing pages.
• Work with our designers to transform ideas and design into modern, clean and readable code.
• Implement robust engineering solutions with thoughtful designs across the full-stack.
• Shepherd products from design and specification to live deployments.

• Leverage cold-calling expertise to engage with home service businesses and secure meetings that lead to conversions.
• Collaborate closely with founders to develop sales strategies and build outbound outreach campaigns.
• Source, close, and manage new clients, establishing relationships with business owners.
• Create referral pathways from complementary service providers.
• Build and maintain a scalable and repeatable outbound sales pipeline focused on cold calling.
• Prepare customized proposals and close agreements through strategic cold outreach.
• Maintain accurate records of sales activities, client interactions, and transactions in the CRM.
• Identify upselling and reselling opportunities and consistently meet or exceed sales quotas.