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Business Analyst
1-800 CONTACTSBusiness Analyst at 1-800 Contacts working on financial planning and operational strategy insights. Managing budgets and analyzing operational performance for customer operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Financial Planning & Analysis (FP&A), including budget management, forecasting, and operational performance analysis. Proficient in building financial models and delivering actionable insights to influence strategic decision-making.
Highest-signal resume keywords
Financial Planning & Analysis (FP&A)Budget ManagementOperational Performance AnalysisAdvanced Microsoft Excel SkillsCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial ModelingForecastingP&L ManagementData AnalysisReporting Tools
Soft Skills
Exceptional CommunicationPresentation SkillsOrganizational SkillsProject ManagementSelf-Motivated
Industry Keywords
Long-Range Plans (LRPs)Operational FinanceCustomer OperationsKPI AnalysisCompensation Programs
About the role
Key responsibilities & impact- Own the financial planning process for the Customer Department, including annual budgets, quarterly forecasts, and multi-year Long-Range Plans (LRPs).
- Manage departmental and channel-level P&Ls, monitoring budget vs. actual performance and identifying opportunities to improve efficiency and optimize costs.
- Analyze operational performance across inbound phone, outbound phone, digital channels (chat, MMS, email), and prescription verification, connecting KPIs to financial outcomes and business strategy.
- Serve as the primary analytics partner to Customer Department leadership, delivering actionable insights that influence operational and financial decision-making.
- Build financial models, forecasts, dashboards, and recurring reports that provide leaders with clear visibility into business performance.
- Present financial forecasts, operational trends, and strategic recommendations to executive leadership, confidently explaining assumptions and answering questions.
- Partner closely with Customer Operations, Finance, and other cross-functional teams to align operational performance with financial goals.
- Evaluate compensation and incentive programs, modeling their financial impact and measuring how they influence employee performance, retention, and department budgets.
- Continuously identify opportunities to improve reporting, forecasting, and analytical processes through automation and enhanced modeling.
Requirements
What you’ll need- 3+ years of experience in Operations Analytics, Business Planning, Financial Planning & Analysis (FP&A), Operational Finance, or a similar analytical role.
- Proven experience building forecasts, managing budgets, developing Long-Range Plans (LRPs), and analyzing department-level P&Ls.
- Strong analytical skills with the ability to connect operational performance metrics to financial outcomes and business decisions.
- Advanced Microsoft Excel skills, including building sophisticated financial models, working with large datasets, and creating efficient reporting tools.
- Exceptional communication and presentation skills, with the confidence to present insights and recommendations to senior leaders and executive stakeholders.
- Experience partnering cross-functionally with business leaders and Finance to solve complex business problems and influence decisions.
- Strong organizational and project management skills, with the ability to prioritize multiple initiatives in a fast-paced environment.
- Self-motivated with a high level of ownership, curiosity, and the ability to independently solve complex analytical challenges.
Benefits
Comp & perks- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym