Operations Manager
Innodata Inc.
Product Manager
1-800 CONTACTS
full-time
Posted on:
Origin: • 🇺🇸 United States • Utah
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Take ownership of The Framery ecommerce experience and customer journey
- Plan and execute the product roadmap to achieve business outcomes and drive given KPIs, with a focus on conversion rate
- Lead discovery and validation efforts with customers and end users to ensure solutions address real-world pain points and deliver meaningful outcomes
- Understand the customer and their needs and advocate for those needs throughout the product development lifecycle
- Lead an agile software development team and work cross-functionally to drive ideas from inception to launch
- Interface with other product managers, development teams and systems/services, to understand the interaction between The Framery’s storefront and the back-end systems that support it
- Define and track product metrics, using qualitative and quantitative data to iterate and improve
- Collaborate with other product managers and engineering teams as needed to define requirements and develop new capabilities The Framery can leverage for growth
- Become an expert in understanding and leveraging customer data to develop simple and compelling experiences that maximize conversion for our target audience
Requirements
- Ability to work from our Draper, Utah office 1-2 days a week
- 3-5 years of product management experience building consumer facing applications, e-commerce experience preferred
- Thrives in a fast-paced, start-up environment with the ability to pivot quickly and manage competing priorities
- Ability to build a product roadmap that addresses key consumer needs and delivers on given KPIs
- Organized and detail oriented, delivering seamless customer experiences and effectively managing all use cases.
- Excellent written and verbal communication skills
- Comfortable interacting with stakeholders from all levels of the organization
- Experience working in agile software development frameworks
- Strong analytical and problem-solving skills; proficient in using data and A/B testing to inform decisions
- Ability to grasp technical concepts and understand interactions between data, services, and front-end applications
- Familiarity with JIRA, Confluence preferred; Miro considered a plus
