1-800 CONTACTS

Digital Sales and Service Representative

1-800 CONTACTS

full-time

Posted on:

Location Type: Remote

Location: North Carolina • Texas • United States

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Salary

💰 $15 - $21 per hour

About the role

  • Answer incoming chats (up to 3 at a time)
  • Consult customers on enhancing the value of their contact lens purchase
  • Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
  • Provide top notch customer service in a fast-paced, dynamic environment
  • Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
  • Maintain high performance metrics including revenue per call, quality, availability, and dependability
  • Live our company values: Big Hearted, Unconventional, Tenacious, Better Together

Requirements

  • High school diploma or equivalent experience
  • 2-3 years minimum customer service experience
  • Great typing skills (at least 40 words per minute) and technical proficiency
  • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
  • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
  • Positive, driven and solution-oriented mentality
  • Ability to show up to work on time and work your scheduled shift
Benefits
  • Amazing medical, dental, and vision coverage
  • 401(k) match
  • Free eye exams for your immediate family and dependents
  • Deep discounts on contact lenses, glasses lenses and glasses frames
  • Tuition reimbursement for eligible courses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetyping skillstechnical proficiencyproblem resolutionperformance metricsrevenue per callquality assuranceavailability managementdependability
Soft Skills
communicationteam collaborationpositive mentalitysolution-orientedreliabilitytime managementadaptability
Certifications
high school diploma