1-800 CONTACTS

Customer Retention Specialist

1-800 CONTACTS

full-time

Posted on:

Location Type: Remote

Location: North Carolina • Texas • United States

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Salary

💰 $15 per hour

About the role

  • Process automated outbound calls to existing customers about upcoming expiring prescriptions and reorder reminders
  • Consult customers on the best value for their contact lens purchases on each call
  • Support customers through other platforms when business needs arise, including, but not limited to outbound support calls, inbound calls, chat, mms, and emails. (Training will be provided where needed)
  • Identify and resolve concerns in a way that creates a positive customer experience
  • Maintain high performance metrics including revenue per call (again, sales), quality, availability, and timeliness metrics
  • Be able to problem solve and think fast keeping the customer and company in mind
  • Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
  • Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
  • Perform other duties as assigned by leadership

Requirements

  • High school diploma (or GED equivalent)
  • Great typing skills (at least 35 words per minute)
  • Technical aptitude
  • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
  • A private, dedicated workplace, free from interruption or distraction that provides confidentiality
  • Positive, solution-oriented mindset
  • Ability to show up to work on time and work your scheduled shift
Benefits
  • Amazing medical, dental, and vision coverage
  • 401(k) match
  • Free eye exams for your immediate family and dependents
  • Deep discounts on contact lenses, glasses lenses and glasses frames
  • Tuition reimbursement for eligible courses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
typing skillstechnical aptitudeproblem solving
Soft Skills
customer experiencepositive mindsetsolution-orientedreliabletimelinessavailabilitysalesteamwork
Certifications
high school diplomaGED equivalent