User Researcher

• Use experience in various user research projects
• Lead complex work and project direction
• Apply best practice user research principles
• Coach junior colleagues
• Ensure compliance with policies and procedures
• Conduct on-site work and travel to client locations
• Value in-person collaboration and strong relationships

Senior User Researcher – Consultant

• We are hiring for a contract User Researcher to start ASAP for a 6 month contract.
• The role is completely remote.
• Join us - and help us fulfil our mission to close the world’s digital skills gap.

Senior User Researcher

• Lead your own end-to-end mixed-method research projects, including interviews, surveys, concept testing and usability studies
• Support other members of the research team on larger projects, such as helping with survey analysis and running interviews
• Shape discovery work with Product and Design, helping teams define the right questions and approach
• Synthesise behavioural insights into clear, actionable recommendations that influence product direction
• Collaborate with Product, Design, Marketing and Data to ensure research is well-scoped and aligned with business goals
• Support the team in promoting a customer-centric culture across the organisation, ensuring the customer perspective is embedded throughout the product lifecycle
• Communicate insights effectively to a range of stakeholders, tailoring depth and format to support fast, confident decision-making
• Help to maintain accurate documentation around research processes and outputs

User Experience Researcher

• Lead exploratory and strategic research studies to build deep understanding of our customers, their behaviours, motivations and unmet needs, and the broader market landscape.
• Drive research at the innovation and ideation stages, designing and executing studies to evaluate new concepts, features and value propositions early in the development cycle.
• Designing and running high-quality research studies across the full customer journey — from discovery through to post-launch.
• Distill complex findings into clear, actionable insights for stakeholders at all levels.
• Building research capability across our product teams by coaching designers to plan and run effective usability testing.

Senior User Researcher, Customer Journey

• Design right-sized research for fast‑moving, early‑stage work
• Turn big, fuzzy questions into focused learning goals
• Uncover real user, customer and business needs (not just what people say they want)
• Spot hidden tensions, motivations and unmet needs
• Synthesize messy inputs into clear themes and confident recommendations
• Help teams balance competing needs and make smart trade‑offs
• Bring insight into opportunity shaping, concepts and early testing
• Share findings in ways that are clear, credible and useful
• Bring others into the research journey and build shared understanding
• Strengthen research practice, community and our insights library

• Lead strategic research for the US market tackling high-priority business challenges across customer lifecycle
• Build, own, and maintain AI-powered research toolkit
• Forge strategic partnerships connecting digital product, marketing, and commercial functions
• Identify opportunities by triangulating qualitative and quantitative insights
• Architect compelling narratives that drive action

• Help build the foundations for understanding and listening to customers.
• Actively shape tools, processes, and compliance frameworks to unlock customer insights.
• Partner closely with the Product Analytics Lead and the CX team to align qualitative research with quantitative data.
• Identify and build key internal and external participant panels for research.
• Establish and manage compliance, privacy, and process needs for participant recruitment.
• Create and manage a central insights repository for accessible research.

Senior UX Research Operations Manager

• Partner closely with product teams in DCX and the wider business to deliver impactful user research.
• Lead your own research projects, from discovery through evaluation.
• Support the broader research practice by sharing your knowledge and best practices.
• Balance hands-on research execution with mentoring junior team members.
• Collaborate with product designers to ensure insights are deeply embedded in the product development process.
• Plan and run mixed-method research studies independently.
• Design and conduct studies that include accessibility considerations and involve users with access needs.
• Utilise tools such as Maze, UserTesting, Survicate, and Fable to gather insight.
• Interpret and synthesise findings into clear, actionable recommendations.
• Communicate findings clearly and persuasively to a variety of stakeholders.

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Senior User Researcher – Consultant

Senior User Researcher

User Experience Researcher

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Senior User Researcher

Senior User Researcher

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Senior UX Researcher