User Researcher

• Run primary research with the people who live inside Pennsylvania's rural health data system
• Build persona profiles for each priority rural provider archetype
• Map how clinical and claims data actually move across Health Information Organizations (HIOs), the providers they serve, the Managed Care Organizations (MCOs), and Commonwealth offices
• Identify the breakpoints that matter most for patient care, public health, and Medicaid operations
• Synthesize field findings into the As-Is picture and partner with the team to ground the target-state design in real user need rather than reference architecture
• Co-author the discovery's research and strategy deliverables, including findings briefs, the target-state vision, and the sequenced recommendations that PA will use to direct federal Rural Health Transformation funding

Senior UX Researcher – Contract

• Work through end-to-end UX design and UX research process for a startup idea
• Build digital products and services
• Lead user testing of wireframes and prototypes
• Develop a business model for the product or service
• Consult with startups to create a scope of work

Customer Service, UX Research Apprentice

• Build digital products and services 0-1
• Lead end-to-end design process for a startup idea or topic of your choice
• Lead product scoping and feature scoping, as well as entire project management
• Identify target market for product and position product for launch success
• Incorporate AI tools into your UX design process
• Design AI features and products by considering AI specific design parameters and heuristics
• Understand how AI works and advocate for ethical AI design that builds trust without over-reliance with users
• Develop a business model for the product or service and demonstrate how the product/service will scale as the business model scales
• Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading 8-16 discovery interviews, and synthesizing interview insights
• Deliver a compelling UX design and business pitch for your startup idea, showcasing both qualitative and quantitative data to justify the problem space and the solution
• Tell a compelling story about users by showcasing user types, personas, stakeholder maps, journey maps, process maps, service blueprints, ideation matrixes, sketches, wireframes, UX workflows, prototypes and other visual deliverables
• Lead user testing of wireframes and prototypes to improve product/service usability and constantly iterate on your startup idea
• Design a unique design system for your solution from scratch, creating components, a style guide, and branding for your solution
• Analyze direct and indirect competitors to clearly articulate your solution’s differentiators and why your solution is innovative and more likely to succeed over competing options
• Consult with startups to create a scope of work and fulfill UX research, UX design, product design and service design work based on your scope of work.

Market Research to UX Research Apprenticeship

• Work through the end-to-end UX design and UX research process for a startup idea
• Build digital products and services 0-1
• Lead end-to-end design process for a startup idea or topic of your choice
• Deliver a compelling UX design and business pitch for your startup idea

UX Research Apprenticeship

• Work through end-to-end UX design and UX research process for a startup idea of your choice
• Lead product scoping and feature scoping, as well as entire project management
• Identify target market for product and position product for launch success
• Consult with startups to create a scope of work and fulfill UX research, UX design, product design and service design work

Business Analyst – UX Research Career Changer Apprenticeship

• Work through the end-to-end UX design and UX research process for a startup idea of your choice
• Build digital products and services 0-1
• Lead end-to-end design process for a startup idea
• Identify target market for product
• Deliver a compelling UX design and business pitch for your startup idea
• Lead user testing of wireframes and prototypes

Business Analyst – UX Research

• Work through the end-to-end UX design and UX research process for a startup idea
• Build digital products and services 0-1
• Lead end-to-end design process for a startup idea
• Lead product scoping and feature scoping
• Identify target market for product
• Develop a business model and demonstrate scalability
• Lead discovery research including user recruitment and interview management
• Deliver a compelling UX design and business pitch
• Tell a compelling story about users with various design deliverables
• Lead user testing of wireframes and prototypes
• Design a unique design system for your solution
• Analyze competitors to articulate solution differentiators

UX Researcher

• Work through the end-to-end UX design and UX research process for a startup idea of your choice
• Lead end-to-end design process for a startup idea or topic of your choice
• Deliver a compelling UX design and business pitch for your startup idea
• Lead user testing of wireframes and prototypes to improve product/service usability

Market Research – UX Research Career Changer

• Coordinating work with the point of contact in the UX Research team, the rest of the team, and stakeholders to drive and support research projects.
• Supporting the UX Research point of contact in scoping projects as requested (e.g., to determine project goals, methodologies, logistics, and timelines).
• Developing an understanding of the product, its context, and the research objectives.
• Coordinating with UX Research point of contact to manage and execute all phases of the research process, including creating materials, coordinating research operations, overseeing participant recruitment/survey distribution, scheduling and running research sessions (using interpretation support when appropriate) or data collection, and doing analysis and report-writing.
• Delivering comprehensive research results, translating findings into actionable insights that can inform product and decisions.
• Communicating research findings and recommendations to stakeholders in clear and compelling ways.

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