Senior UX Researcher – Contract

For People

Senior UX Researcher conducting primary research focused on healthcare data interoperability in rural Pennsylvania. Building persona profiles and mapping data movement for strategic recommendations.

Posted 5/28/2026contractRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $90 - $110 per hourWebsite

About the role

Key responsibilities & impact

Run primary research with the people who live inside Pennsylvania's rural health data system
Build persona profiles for each priority rural provider archetype
Map how clinical and claims data actually move across Health Information Organizations (HIOs), the providers they serve, the Managed Care Organizations (MCOs), and Commonwealth offices
Identify the breakpoints that matter most for patient care, public health, and Medicaid operations
Synthesize field findings into the As-Is picture and partner with the team to ground the target-state design in real user need rather than reference architecture
Co-author the discovery's research and strategy deliverables, including findings briefs, the target-state vision, and the sequenced recommendations that PA will use to direct federal Rural Health Transformation funding

Requirements

What you’ll need

6+ years of user research experience, ideally in healthcare, government, or other complex regulated environments
Strong qualitative methods such as stakeholder interviews, contextual inquiry, persona development, and journey mapping
Comfort working with reluctant or time-constrained stakeholders and translating their reality into deliverables that hold up to scrutiny
Experience synthesizing across many voices into a small number of clear findings
Excellent written and verbal communication, with the ability to present to executives and frontline staff alike
Familiarity with research and synthesis tools such as Dovetail, Mural, Miro, or FigJam

Benefits

Comp & perks

Positive work-life balance
Paid travel to Pennsylvania (up to 10%)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user researchqualitative methodsstakeholder interviewscontextual inquirypersona developmentjourney mappingdata synthesis

Soft Skills

communicationpresentationstakeholder engagementcritical thinking