User Researcher

• Plan, structure and support the end-to-end execution of user research (discovery, validation and continuous follow-up);
• Collaborate with Product Owners, Product Designers and stakeholders to understand business problems and user needs;
• Own the entire Research Ops workflow: participant recruitment, criteria definition, logistics, incentives and vendor coordination;
• Define research scripts, select appropriate methodologies and support the conduct of qualitative and quantitative research;
• Conduct research such as in-depth interviews, usability tests, exploratory surveys and benchmarks;
• Consolidate, analyze and synthesize research data, turning insights into actionable recommendations for the Experience and Product teams;
• Support the creation and validation of hypotheses using qualitative and quantitative data;
• Document, organize and disseminate user knowledge in a clear and accessible way (repositories, reports, presentations);
• Build and evolve research processes, tools and standards that increase the efficiency and maturity of the UX Research practice;
• Ensure the voice of the user is represented and considered in product decisions.

UX Researcher, Mid-level

• Plan, conduct, and analyze user research and usability tests (exploratory, evaluative, and continuous);
• Define appropriate methodological approaches for each problem (e.g., interviews, usability testing, surveys, etc.);
• Generate clear, actionable insights to support product decisions;
• Collaborate with Product Managers, Product Designers, and stakeholders;
• Support prioritization of opportunities based on evidence;
• Structure and maintain research repositories and user knowledge bases;
• Contribute to the creation of personas, customer journeys, and experience maps;

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UX Researcher, Mid-level

UX Researcher, Mid-level