Transportation Coordinator

• Handle high volumes of inbound and outbound phone calls from members and facilities
• Deliver exceptional customer service while handling escalated or complex member interactions
• Consult with members to understand their needs and identify appropriate transportation options
• Communicate clearly and professionally using strong verbal communication skills
• Adapt your approach to support a wide range of member personalities, needs, and situations

Customer Care Coordinator delivering service for non-emergency medical transportation needs.

Transportation Care Coordinator

Customer Care Coordinator managing non-emergency medical transportation calls. Ensuring members receive exceptional service through clear communication and problem-solving.

• Serve as the primary operational contact for customers and partners, providing proactive shipment updates and issue resolution.
• Maintain shipment visibility and communicate delays, exceptions, and delivery milestones in a timely manner.
• Identify transportation solutions that balance customer requirements, service expectations, and cost efficiency.
• Support customer satisfaction through responsive service and proactive management of shipment risks.
• Coordinate international air and ocean import shipments from booking through final delivery.
• Manage shipment documentation, customs clearance coordination, dispatching, and delivery scheduling.
• Maintain accurate shipment records, milestones, and operational data within CargoWise and related systems.
• Ensure compliance with customer SOPs, operational procedures, and service standards while supporting continuous improvement initiatives.
• Investigate and resolve shipment delays, documentation discrepancies, billing issues, and service failures.
• Implement corrective actions to minimize operational disruptions, storage, demurrage, detention, and additional costs.
• Analyze transportation challenges and develop practical solutions to meet customer and operational requirements.
• Escalate high-risk or customer-sensitive situations appropriately while maintaining accountability for resolution.
• Partner with customers, overseas offices, Customs Brokerage, Domestic Operations, carriers, warehouses, and other stakeholders to support shipment execution.
• Communicate operational updates, delivery requirements, and service exceptions clearly and professionally.
• Support cross-functional initiatives that improve service, efficiency, and operational consistency.
• Assist with onboarding, training, and mentorship of less experienced team members when requested.
• Complete file rating, billing audits, P&L reconciliation, and invoice finalization within established timelines.
• Ensure shipment documentation, billing information, and operational records are accurate and complete.
• Support operational profitability through cost awareness, accurate billing, and reduction of preventable transportation expenses.
• Maintain compliance with company standards, customer requirements, and financial controls.
• Perform other duties as assigned.

Import Transportation Coordinator managing international air and ocean import shipments

Import Transportation Coordinator

Import Transportation Coordinator managing international air and ocean import shipments for customers in logistics company. Ensuring operational excellence and proactive problem-solving in freight forwarding.

• Book and schedule shipments across the network, coordinating pickup and delivery windows directly with the carrier and receiving sites.
• Track every shipment in transit through the transportation management system, checking ETAs against committed windows and flagging at-risk deliveries before they hit a site.
• Chase missed SLAs to root cause with the carrier and drive each one to resolution, not just a note in the log.
• Own the day-to-day relationship with our dedicated carrier: rates, capacity, service issues, and escalations.
• Keep shipment and carrier performance data current in the TMS and turn it into a running view of who's hitting SLA and who isn't.

Transportation Coordinator managing shipments across the network for Fluidstack.

Transportation Coordinator at Fluidstack managing and scheduling shipments across networks. Focusing on tracking, performance management, and carrier relations.

Transportation Coordinator jobs in United States

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Transportation Care Coordinator

Import Transportation Coordinator

Transportation Coordinator