Technical Writer

• Develop, edit and maintain borrower-facing communications, including: Letters, Email templates, Notices, Web content, Policies, Procedures, Program guides, Frequently Asked Questions (FAQs), Other Customer Communications.
• Ensure all written materials comply with Federal Student Aid (FSA) requirements, Department of Education regulations, and contract requirements.
• Review existing communications for regulatory compliance, readability, consistency, and effectiveness.
• Collaborate with compliance, legal, quality assurance, and operational stakeholders to incorporate regulatory updates into borrower communications.
• Interpret federal regulations, policies, procedures, and guidance documents to support communication development.
• Maintain document version control and support documentation management processes.
• Conduct quality reviews and proofreading to ensure accuracy and consistency across all materials.
• Assist with audits, compliance reviews, and customer communication assessments.
• Recommend improvements to communication processes and document management practices.
• Support special projects and other writing assignments as required.

• Planning, organizing, and writing customer documentation for software products and solutions.
• Working closely with product development and technical teams to research and understand technical information about the product so you can write customer documentation for the appropriate persona/audience.
• Developing documentation plans and document outlines; defining audience, determining task list, identifying technical information requirements. Accountable to deliver documents on time and on budget.
• Writing and editing customer documentation in a clear and concise style following existing guidelines for brand, templates, and style guides.
• Monitoring and evaluation accumulation of any backlog items and seeking innovative solutions to address – such as video documentation or use of AI tools.
• Modeling Honeywell core values and behaviors.
• Portfolio demonstrating your excellent technical communications skills, especially written communication.
• Experience working with distributed teams.
• Proven skills in decision making, strategic thinking, and planning for and adjusting to change.

Senior Technical Writer

• Writing, editing, and maintaining operational and partner‑facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
• Reviewing and editing marketing copy, including long‑form blogs and product‑related content
• Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
• Attending product, marketing, and cross‑functional meetings to understand upcoming initiatives and proactively plan documentation needs
• Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
• Organizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usability
• Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency

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Technical Writer

Senior Technical Writer

Technical Writer