Technical Writer

• Planning, organizing, and writing customer documentation for software products and solutions.
• Working closely with product development and technical teams to research and understand technical information about the product so you can write customer documentation for the appropriate persona/audience.
• Developing documentation plans and document outlines; defining audience, determining task list, identifying technical information requirements. Accountable to deliver documents on time and on budget.
• Writing and editing customer documentation in a clear and concise style following existing guidelines for brand, templates, and style guides.
• Monitoring and evaluation accumulation of any backlog items and seeking innovative solutions to address – such as video documentation or use of AI tools.
• Modeling Honeywell core values and behaviors.
• Portfolio demonstrating your excellent technical communications skills, especially written communication.
• Experience working with distributed teams.
• Proven skills in decision making, strategic thinking, and planning for and adjusting to change.

Senior Technical Writer

• Writing, editing, and maintaining operational and partner‑facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
• Reviewing and editing marketing copy, including long‑form blogs and product‑related content
• Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
• Attending product, marketing, and cross‑functional meetings to understand upcoming initiatives and proactively plan documentation needs
• Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
• Organizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usability
• Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency

• Manage technical documentation projects from design to release ready
• Leverage cross-functional relationships with key stakeholders to understand business needs
• Collaborate with the Product team to gather requirements
• Partner with Engineering, Product, UX Design, Quality Assurance, Customer Success, etc.
• Organize and facilitate the content review process
• Review and edit technical documentation for accuracy and completeness
• Serve as a subject matter expert in technical writing principles
• Use git to manage source code
• Participate in team efforts like style guide development and content strategy

Technical Writer III

• Support technical writing needs to facilitate daily business activities
• Develop, document, and update existing policies and procedures to adapt to a growing business
• Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization
• Provide current documentation, revision histories, and tracking information to support Audit activities
• Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents
• Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance
• Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met

Technical Writer II, Support Operations

• Driving imaging services systems and science technical initiatives cross-functionally within the organization
• Providing clinical imaging sciences support within Imaging Services
• Implementing, and validating new imaging applications
• Developing/implementing complex image review workflows
• Managing complex technical issue escalations
• Leading process improvements
• Training team members where required
• Serving as a subject matter expert for defining project level technical execution with sponsors
• Writing Trial Configuration Specification (TCS) documentation
• Handling blinded independent central review (BICR) criteria, image acquisition, image quality and image transfers

Senior Technical Writer, Imaging Services

• Conduct onsite training sessions for key customers on the installation, operation, and maintenance of our data center cooling products
• Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
• Provide technical writing, support, and mentorship to customers during the installation and maintenance processes
• Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs
• Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness
• Maintain up-to-date knowledge of our products and services to provide accurate and relevant training
• Collect and analyze customer feedback to continuously improve training programs and materials
• Travel to customer locations as the need arises to deliver onsite training

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